Pre-Assessment: Healthcare Quality Improvement and Risk Management Exam 100% Verified!!
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Pre-Assessment: Healthcare
Institution
Pre-Assessment: Healthcare
A hospital officer reports that there were multiple incidences in which toxic chemicals were incorrectly labeled that led to severe injuries of two lab employees. The regulatory department that oversees this area of workplace accidents is the Occupational Safety and Health Administration (OSHA).Wha...
Pre-Assessment: Healthcare Quality
Improvement and Risk Management Exam 100%
Verified!!
A hospital officer reports that there were multiple incidences in which toxic chemicals were
incorrectly labeled that led to severe injuries of two lab employees. The regulatory department that
oversees this area of workplace accidents is the Occupational Safety and Health Administration
(OSHA).What is the role of OSHA in providing oversight for this issue? - ANSWER-To promote safety
by investigating the incidents
A hospital officer reports the presence of multiple incidences of skin breakdown among the
Medicare/Medicaid eligible patients who were admitted to the hospital. Admission assessment
supports that the skin breakdown was not present at the time of admission.What is the initial role of
the Centers for Medicare and Medicaid in providing oversight for this issue? - ANSWER-To deny
reimbursement to the facility
A data report reveals a facility is not maintaining the biohazard sharps containers according to
standards. The medical staff continues to add additional needles after the containers are full.Which
regulatory agency requires immediate action? - ANSWER-Occupational Safety and Health
Administration
An administrator wants to improve patient relations in a clinic and starts by implementing a new
survey to track patient satisfaction in key areas.Which methodology should the administrator use to
integrate the survey into current patient flow? - ANSWER-Business process re-engineering
An administrator notices the clinic's inventory does not meet patient demand. The clinic wants to
add an inventory management system to track patient visits versus supplies used on any given day.
Which methodology should be used to ensure successful implementation of the system with minimal
disruption? - ANSWER-Business process re-engineering
A hospital recently reviewed its data report for patient satisfaction and found that pain management
is falling below the hospital's 80% performance expectations.How can the hospital reach this
performance expectation? - ANSWER-Increase staff awareness on patient pain control techniques
Per the workers compensation policy, a quarterly employee injury report was submitted to a
hospital's safety committee. The committee noted low compliance with the requirement that
managers complete an investigation within 24 hours of an employee injury. The hospital risk
, manager has requested action plans from those departments with low complianceWhich action will
bring the facility back into compliance with this requirement? - ANSWER-Have departments in
violation submit their action plans to senior management
A home health agency has audited occurrences of falls over the last 12 months. The organization was
cited by The Joint Commission for having insufficient fall prevention measures.What should the home
health agency do to resolve this issue? - ANSWER-Institute a policy to identify patients most likely to
fall and procedures to assist in ambulating
A doctor's office recently received results from a National Committee for Quality Assurance survey,
which indicated that 75% of patients at this office are dissatisfied with long wait times in the waiting
room.What should the doctor's office do to increase patient satisfaction? - ANSWER-Reduce the
number of patients scheduled per time slot
An improvement team at a nursing care center has been charged with reducing resident falls within
the facility.Which task should the team complete first? - ANSWER-Identify the cause of variances
from evidence-based interventions
A hospital improvement project is focused on reducing the time between a patient discharge order
and the patient's actual discharge. What should be the first step of the project? - ANSWER-Gather
baseline data
Residents in a nursing care center report that food is cold when served. The center has developed an
improvement plan that involves monitoring the temperature of food when it leaves the kitchen and
again when it is served. After implementing the temperature log, the residents reported
improvement.Why is this continuous improvement practice successful? - ANSWER-Because the food
temperature is satisfactory
Fifty percent of physician orders in a nursing care center are not getting signed within 48 hours of a
resident's admission as per the policy. A continuous improvement (CI) practice was implemented. All
but three residents out of 81 had their admission orders signed within 48 hours at the last quarterly
review.Why is the continuous improvement (CI) practice successful? - ANSWER-Because the facility
has fewer residents missing signed orders
A staff member notices a co-worker walking away from a computer without logging off, leaving
sensitive patient information available to other viewers.Which action by the staff member will reduce
security risk? - ANSWER-Lock the staff member's computer screen
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