D509_Innovation_Research_Report_Worksheet Innovation Research Report Worksheet (Assignment 4)
Instructions:
Choose one additional innovation that you researched, other than the Hackensack and
Healthvana innovations, to analyze. The analysis report should include a description of the
innovati...
Innovation Research Report Worksheet (Assignment 4)
Instructions:
Choose one additional innovation that you researched, other than the Hackensack and
Healthvana innovations, to analyze. The analysis report should include a description of the
innovation, the type of innovation, an impact comparison, and a brief impact assessment.
1. Describe the innovation. Describe an innovation, the problem it is designed to solve,
and the manner in which it will solve the problem.
The Language Line app gives patients access to 240 languages 24-7 (Brown, 2019).
Language barriers lead to miscommunication between the patient and the provider. This
can cause frustration for all parties involved. Language barriers have been known to cause
health disparities. Studies have shown that patients who face language barriers have
poorer health outcomes compared with patients who speak the local language (Al Shamsi
et al., 2020).
2. Determine the type of innovation. Determine, with justification, whether the
innovation is sustaining or disruptive.
In my opinion the Language Line app is a new-market disruptive innovation. The app
caters to patients who are non-native English speakers, which in the American healthcare
industry can be considered an underserved customer base (Cote, 2022).
3. Existing solution(s). Identify at least one existing technology or current practice that is
used to address the identified problem. Include a description of its strengths and
limitations in resolving the problem. Cite sources that support your evaluation.
Existing Solution Strengths Limitations
(name, description, and (How well does it (What are its greatest
the problem it addresses) address the problem?) limitations in addressing the
problem?)
Fumbling through an It doesn’t help address the Language barriers are known
appointment with a patient problem at all. If the patient to cause issues with proper
trying to communicate with doesn’t understand what the communication between
them without an interpreter provider is telling them, there patients and providers, which
will be a gap in care due to can cause poor health
miscommunication. outcomes (Dumont-Perez,
2023).
Using an in-person It helps address the problem There are so many different
interpreter of the language gap, but it is languages spoken that it is
not always available for impossible to have that many
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, every patient. interpreters employed at a
single facility.
4. Impact comparison. Compare the chosen innovation with the existing technology and
at least one low-tech solution. Briefly describe the possible impacts of each solution on
patient outcomes and cost savings.
Proposed Low-Tech
Existing Technology
Innovation Alternative
Language Line app In house interpreter No interpreter and
downloaded to a (only Spanish is fumbling through the
Name of smartphone or tablet available during exam and hoping the
innovation business hours). patient understands
some of what the
provider is saying.
24-hour access to Spanish speaking I can’t say that there
Positive impacts audio interpreters of patients are fortunate are any.
on patient 240 different to have access to an
outcomes languages (Brown, interpreter during
2019). business hours.
You can never Spanish speaking There is a higher
completely rid patients can utilize mortality rate for
yourself of negative the aid of an patients when there is
patient outcomes, but interpreter during a language barrier.
having interpreters business hours, but A study found that
available 24-7 will at they don’t have among patients who
least eliminate the access during evening did not speak the
Negative impacts language barrier when or weekend hours. local language, 37%
on patient treating patients. Patients that speak were confused about
outcomes languages other than how to use their
Spanish have no medication and how
access to an to read the label of
interpreter. the medication and
49% didn’t completely
understand their
medical situation (Al
Shamsi et al., 2020).
The use of the app If you only have a If you don’t have an
isn’t’ free for the Spanish interpreter interpreter, you don’t
healthcare facility but during business hours have to spend money
Positive impacts
for ethical reasons it you aren’t spending on an interpreter so
on cost savings
is best practice to money on interpreters that saves the
provide appropriate during the evening healthcare facility
care for all patients. and weekend. money.
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