, IAHSS Basic Officer Certification
Supervisor Manual (3rd edition)
Instructor Presentation Exam Review
with 100% Correct Answers | Graded A+
Change, Challenge & Opportunities - Answer>> As a supervisor, your
actions can result in liability to the organization and to you personally.
Experiences play a major role in becoming an effective supervisor.
Supervision requires good judgment and the ability to not over-react or
under-react.
A healthcare facility is characterized by a rapidly changing environment.
Regulation of the healthcare industry, ongoing managed care mandates,
restructuring of healthcare organizations, impact of technology, and
ongoing social and ethical factors.
The Demands of the Security Supervisor Position - Answer>>
Supervisors serve as the link between the higher levels of administration
and the employees at the base of an administrative pyramid.
Physicians do not typically fall into the pyramid, a common complicating
factor.
The supervisor is responsible to employees, his/her supervisor, to act as a
connecting link between leadership and employees, and maintain good
relationships with leaders and supervisors from other departments.
A customer focus and good technical and professional skills are necessary.
Basic Elements of Supervision - Answer>> Necessary skills:
Above-average leadership skills
Team-building skills
Good communications skills
Excellent follow-through on projects and special assignments
Regularly demonstrated interpersonal skills
The performance of the security officers you supervise shows your
leadership ability.
The most important factor in being a healthcare security supervisor is
honesty and integrity.
,Suggestions for the Effective Supervisor - Answer>> Be flexible -
adjust and overcome when things do not go as planned.
Have a positive attitude about your department, your organization, and your
profession.
Be technically proficient.
Find time for professional development.
Stay abreast of changes in your local environment and the industry.
"Your ability to create constructive change can be the greatest single
indicator of your supervisory performance."
Chapter 2
Supervisor Responsibilities - Answer>>
Organizational Structure - Answer>> The size of an organization often
determines the security department's structure. The larger the organization,
the more likely security will have multiple levels of supervision.
Having a champion for the security cause as close as possible to the top
executive of the organization may very well determine the success of the
department and, quite importantly, its funding.
Success in Supervising - Answer>> Your success as a supervisor
depends on your ability to:
Make sound, value-based judgments
Be honest, fair, and ethical
Listen with genuine interest
Be accountable—especially when you make a mistake
Make tough decisions
Make timely decisions
Display personal and professional confidence
You must be balanced in the way you interact with staff, subordinates,
superiors, and the organization.
Employees are security's most valuable asset:
Security officers make most of the critical (in-the-moment) security
decisions in the organization.
Labor and labor-related costs amount to more than 93% of all security
operating budgets.
Success in Supervising - Answer>> Trust has the most impact on one's
ability to successfully supervise.
, Advocate for your employees and do your best to put employees in
situations where they are most likely to be successful.
As much as you are an advocate for the employee, you are equally, if not
more, an advocate for the organization.
Most supervisory work falls into the categories of personnel and tasks.
Key Personnel Responsibilities - Answer>> Hiring the right people,
training, and retraining
Giving recognition
Coaching and mentoring
Evaluating performance as an ongoing process
Taking disciplinary action and terminating employees
Dealing flexibly with employees' personal issues
Effective listening is key
Key Supervisory Tasks - Answer>> Documentation
Often, ability to communicate in writing determines an individual's success
as a supervisor.
Scheduling
The schedule must, first, work for your organization and, second, be fair
and equitable for your staff.
Budgets
Being able to justify staffing needs is important
Other assigned duties
A means to contribute to the growth of the department as well as your own
personal and professional growth.
Policies and procedures
Investigations
Uniforms and equipment
Keeping an Eye on the Little Things - Answer>> Every one of us
wishes we had a person to take care of the "little things" that affect us.
Schedules completed in advance, supplies ordered on time, etc.
Keep problems small - address them as they arise.
You will be respected for making a decision and standing by it.
Good supervisors do not happen by accident.
They are a product of hard work, tremendous patience, continuous
learning, and a genuine commitment to staff.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller FREEMANSHARP. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $14.99. You're not tied to anything after your purchase.
