Exam (elaborations)
WARRANTY BASICS FOR TECHNICIANS AND PROFILE ADMINISTRATORS (RWSW112) 4 QUESTIONS AND ANSWERS
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WARRANTY BASICS FOR TECHNICIANS AND PROFILE ADMINISTRATORS (RWSW112) 4 QUESTIONS AND ANSWERS
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WARRANTY BASICS FOR TECHNICIANSAND PROFILE ADMINISTRATORS
(RWSW112) 4 QUESTIONS AND
ANSWERS
If the customer's proof-of-purchase indicates a warranty expiration date different than
Lenovo's records indicate, the valid proof-of-purchase documentation is the final
authority. - ans--TRUE
Once a Technician has removed a defective part from a customer's machine, it must be
returned to Lenovo within 30 days of the day the original replacement part was shipped.
- ans--TRUE
Lenovo Authorized Warranty Service Providers (AWSPs) are required to have an 85%
first-time fix rate. - ans--TRUE
Systemboards, processors, power supplies, and LCDs fall under which Tier Level? -
ans--Tier 9 (Standard)
Invalid warranty claims include which of the following repairs? Select all that apply. -
ans--Software installation and configuration, Cosmetic repairs, and Repairs associated
with non-Lenovo options
Warranty claims must be submitted to Lenovo within ______ days of fixing the problem.
- ans--15
Which Lenovo Business Partner role is responsible for maintaining technician profiles in
the Service portal? - ans--Profile Administrator
On a visit, a Technician repairs multiple machines at the same location. The Claim
Administrator should list the first machine as On Site when filling out a claim in the
Service Provider - ans--TRUE
Lenovo-approved Technicians are allowed to use non-Lenovo parts during warranty
repairs, as long as the claim is submitted within 24 hours of fixing the problem. - ans--
FALSE
Who should you contact to escalate critical customer situations that invlove large
numbers of systems? - ans--Your Marketing Representative
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