AETNA 2024 MEDICARE MASTERY CERTIFICATION
TEST QUESTIONS AND ANSWERS WITH VERIFIED
SOLUTIONS
What report(s) are available on Aetna Producer World - ANSWER Commission
Reports
How long are you required to maintain Scope of Appointment (SOA)
documentation? - ANSWER 2 Years.
When obtaining a Scope of Appointment, you may NOT: - ANSWER Market
non-health care products, such as annuities or life insurance (cross selling)
Annual Election Period is from: - ANSWER October 1 - December 7
What are the requirements you need to complete in order to be ready to sell? -
ANSWER Current producers need to maintain their licenses and meet our
requirements
To report compliance or fraud, waste, and abuse concerns to Aetna you should: -
ANSWER Visit Ethics Line® on the web at www.CVSHealth.com/EthicsLine.
Agent Oversight routinely monitors agent performance against CMS and internal
standards. We monitor: - ANSWER Scope of Appointment (SOA) forms
Our Agent Oversight team will implement corrective action when there are CMS
infractions and prohibited tactics.
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