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CERTIFIED AI ASSOCIATE EXAM WITH VERIFIED ANSWERS AND QUESTIONS
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CERTIFIED AI ASSOCIATE EXAM WITHVERIFIED ANSWERS AND QUESTIONS
Which type of bias forces a system's values on others?
A. Association
B. Automation.
C. Societal: ANSWER B. Automation
A sales manager wishes to improve their procedures by utilizing AI in Salesforce.
Which AI applications would be most beneficial?
A. Lead scoring and opportunity projection.
B. Data Modeling and Management
C. Sales dashboards and reporting: ANSWER A. Lead scoring and opportunity
forecasting
What impact is high-quality data likely to have on customer relationships?
A. Increased consumer trust and satisfaction.
B. Increased brand loyalty.
C. Higher customer acquisition costs - ANSWER A. Enhanced customer trust and
satisfaction
What are the main components of the data quality standard?
,A. Accuracy, completeness, and consistency
B. Reviewing, updating, and archiving
C. Naming, formatting, monitoring - ANSWER A. Accuracy, completeness, and
consistency
How do Salesforce's Trusted AI Principles apply to CRM systems?
A. Outlining the technological requirements for AI integration.
B. Introducing a methodology for AI data model correctness.
C. ANSWER C: Guiding ethical and responsible use of AI.
What are the benefits of data quality and transparency in terms of bias in generative
AI?
A. The chances of prejudice are increased.
B. The possibility of prejudice is eliminated.
C. The chances of prejudice are reduced. - ANSWER C. The chances of prejudice
are reduced.
A business analyst (BA) wants to improve their sales operations and customer
service. Which AI applications should they employ to do this?
A. Sales data cleansing and customer support data governance.
B. Machine learning models and chatbot predictions.
C. Answer C: Lead scoring, opportunity forecasting, and case classification.
, How does AI in CRM assist sales personnel in understanding previous client
interactions?
A. creates, localizes, and translates product descriptions
B. Provides call summary.
C. Activates personalized service ANSWERs - ANSWER B. Provides call
summary
Why is it important to consider privacy considerations while working with AI and
CRM data?
A. ensures compliance with laws and regulations.
B. Confirms that the data is accessible to all users.
C. Increases the volume of data collected - ANSWER A. Maintains compliance
with laws and regulations
Cloud Kicks' data quality specialist wants to make sure that every new contact has
an email address or phone number. What feature should they use to achieve this?
A. Validation Rule
B. Autofill
C. Duplicate matching rule, ANSWER A. Validation rule.
In the context of Salesforce's Trusted AI Principles, what is the primary goal of the
Empowerment principle?
A. Allow users of all ability levels to create AI apps using clicks, not coding.
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