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IAAP CAP Exam Study Guide With Questions And 100% ALL CORRECT ANSWERS
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JACKLINEIAAP CAP Exam Study Guide With Questions And 100% ALL CORRECT
ANSWERS
Terms in this set (905)
Prerecorded audio clips used to inform the audience about an issue, product, or service.
Podcasts
Downloadable presentations of webinars.
A credential awarded by a certification body when an individual demonstrates through an
examination process that he or she has acquired the designated knowledge, skills, and abilities to
Certification
perform a specific job; independent of a specific class, course, or other educational or training
program.
License A credential awarded by a licensing agency based on predetermined criteria.
A credential awarded by a training provider, association, or educational institution based on
Educational Certificate completion of all requirements for a program of study, including coursework and a test or other
IAAP CAP Exam Study Guide
performance evaluations.
, A voluntary process by which individuals are evaluated against predetermined standards for
Assessment-Based Professional Certification
knowledge, skills, or competencies -- time-limited credential
Focus is on education/training and demonstrates mastery of intended learning outcomes of a
Assessment-Based Certificate
specific class, course, educational program, or training program.
Provided to individuals who have attended or participated in classes, courses, other educational or
Certificate of attendance or participation
training programs or events
Denotes achievement of specific learning outcomes, tested through something such as a final exam,
Certificate of completion
demonstrating the competencies learned during a program of study.
A group of people, who, through coordinated activities, work to achieve both individual and
Organization
collective goals.
Communication The sharing of symbolic meaning between two or more people.
Formal Communications
Informal Communications
Written Communications
Business Communication
Oral Communications
Visual Communications
Nonverbal Communication
Audio-visual Communications
Computer-based Communications
Messages spread through the organization's communications, possibly downward, upward, or
Formal Communication
horizontal
Messages sent from management to employees.
Downward Communications
This type of communication is necessary to clarify goals, share information, educate, and guide.
Messages sent from employees to management.
Upward Communications
This type of communication often informs management about project progress and challenges.
Horizontal Communications Messages traveling from employee to employee, manager to manager, or executive to executive.
Conversations people have with each other (can be based on speculation, rumors, or overheard
Informal Communications
conversations.)
IAAP CAP Exam Study Guide
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