Personal care home administrator (PCHA) Exam Prep Test| Questions
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Course
PCHA
Institution
PCHA
quality of life - Answer pch are to care for residents to promote maintenance or
enhancement of quality of life of each resident. Dignity, respect, self determination
ombudsman program - Answer Swedish parliament in 1809 role was to listen to
complaints, the role today is to help residents with ...
Personal care home administrator (PCHA) Exam
Prep Test| Questions with
quality of life - Answer pch are to care for residents to promote maintenance or
enhancement of quality of life of each resident. Dignity, respect, self determination
ombudsman program - Answer Swedish parliament in 1809 role was to listen to
complaints, the role today is to help residents with questions or a conflict. they
investigate complaints and offer assistance
rights to discharge or transfer a resident - Answer if a resident is a danger to them self
or others, if legal entity chooses to voluntarily close down the home, if their health
changes and the home can not provide their care, if the resident violates the house rules
to transfer or discharge a resident - Answer 30 day written notice, sufficient preparation
and orientation for the move
complaints - Answer 2 days after written complaint, pch must submit a status report and
steps that are being taken to resolve it
within 7 days of the complaint - Answer a written decision explaining the results of the
complaint
active listening - Answer act of hearing and responding to both the content and the
feeling of what is being said, provide feedback to confirm your listening
state licensing regulations - Answer are in place to protect the health, safety and well
being of the residents
, by 2030, _______ of the American population will be composed of racial and ethnic
minority groups - Answer 40%
culture refers to integrated patterns of human behavior that includes: - Answer
language customs, thoughts or beliefs, communications, actions, institutions of racial,
ethnic religious or social groups
Title 6 of the Civil Rights Act of 1964 - Answer no person in the united states shall be
denied the benefits of or be otherwise subjected to discrimination under any federally
supported program
DHHS (Department of Health and Human Services) - Answer funded health programs are
required to provide patients with limited english access to services equal to that of
english speaking people
JCAHO - Answer Joint Commission on Accreditation of Healthcare Organizations-
hospitals
LAS - Answer Language access services- access to care, quality of care, patient
satisfaction
CLAS - Answer Culturally and Linguistically Appropriate Services are standards primarily
directed at health care organizations; implement strategies to recruit, retain and
promote at levels of the organization a diverse staff and leadership that represent
demographic characteristics of the service area
respite care - Answer planned short-term care, usually for the purpose of relieving a full-
time informal caregiver, can place in PCH for a little bit
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