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NURS410 Leadership Exam 1 questions with correct answers
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NURS410 Leadership Exam 1 questions with correct answers
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NURS410 Leadership Exam 1 questions with correctanswers
What is the anchoring domain of the competencies and what aspects
support it? Correct Answer-a. leader within is anchoring domain
b. reflective practice, foundational thinking, career development,
personal/professional accountability
What are the other 5 domains and what aspects can be found under each
one? Correct Answer-1. Communication and Relationship Building
2. Knowledge of Health-care Environment
3. Leadership
4. Professionalism
5. Business Skills
What is management? Correct Answer-a. Process of leading and
directing all or part of an organization through deployment and
manipulation of resources
b. Making sure unit runs smoothly and everyone has what they need
c. Involves decision making, maintenance of status quo, emphasizing
control, going day by day, looking backward to see if goals were met
What is leadership? Correct Answer-a. Involves people who are in the
front, taking risks, moving forward, and challenging status quo
b. influence/guide direction, opinion, and course of action
c.Leader look forward into the future and emphasize effectiveness
,What is planned change? Correct Answer-well-thought out, deliberate
effort to make something happen
Change may fail due to lack of ______________ or because the person
leading the effort(also known as the _______) fails to deal appropriately
with human emotion and thevarying aspects of the organization. Correct
Answer-structure/planning, change agent
what is most likely to threaten a planned change's success? Correct
Answer-Suggested change is introduced to staff after plan has been
formalized
How can a leader inspire others to change? Correct Answer-
developmental, political, and relational expertise
What are the leadership roles and management functions in planned
change? Correct Answer-Leadership:
a. being the visionary, identifying areas of needed change, risk taking,
demonstrating flexibility/creativity/sensitivity, recognizing/creatively
problem solving resistance to change, serves as role model, takes steps
to prevent aging, supports/reinforces individual adaptive efforts of those
affected by change
Management:
a. Forecasts unit needs with understanding of organization's climate,
recognizes need for planned change and identifies options/resources
available, assesses and responds to driving/restraining forces,
,identities/implements strategies to minimize resistance to change, seeks
subordinates input, supports individuals efforts during planned change,
assesses unit for signs of aging, plans renewal strategies, is actively
involved in refreezing process until change becomes accepted
Lewis Change Theory
What activities happen during Unfreezing? Correct Answer-Unfreezing
a. Change agent convinces members of group to change OR members
realize change is needed
b. Involves: Gather data, accurately diagnose problem, decide if change
is needed, make others aware of need for change
What activities happen during Movement? Correct Answer-Movement
a. Identifying, planning and implementing appropriate strategies
b. Involves: develop plan, set goals/objectives, identify areas of
support/resistance, include everyone who will be affected by change, set
target dates, implement change, develop strategies, be available to
support others and offer encouragement through change, use strategies
for overcoming resistance to change, evaluate change, modify change if
necessary
What activities happen during Refreezing? Correct Answer-Refreezing
a. stabilizing system change to integrate it into status quo
b. involves: support others so that change continues
, What are driving forces? Correct Answer-Facilitators; forces that
advance a system toward change
ex: pay raise, desire to please, receiving recognition
What are restraining forces? Correct Answer-barriers to change
ex: unwilling to take risks, fear of unknown, conformity to norms
Understanding that resistance to change is expected, what does the
author identify as the greatest factor contributing to resistance? Correct
Answer-Lack of trust between employee and manager or organization
What happens during the controlling phase of the management process?
Correct Answer-Performance is measures against pre-determined
standards and action is taken to correct any discrepancies
What is quality control? Correct Answer-a specific type of control
referring to activities that are used to evaluate, monitor, or regulate
services rendered to customers
What are the hallmarks of effective quality control programs? Correct
Answer-a. support from top-level administration
b. commitment by the organization in terms of fiscal and human
resources
c. quality goals reflect search for excellence rather than minimums
d. process is ongoing/continuous
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