VITA Certification Exam Questions
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Which of the following is a violation of the Volunteer Standards of
Conduct?
a . Knowingly preparing a false tax return
b . Having a donation/tip jar in the taxpayer waiting area at the site
c . Using taxpayer's personal information to ask for a date
d. All of the above - ANS ✔d. All of the above
Which volunteers must take Volunteer Standards of Conduct training
and test?
a . Site Coordinators/Local Coordinators
b. Quality Reviewers and tax return preparers
c . Greeters
d. All VITA/TCE volunteers - ANS ✔d. All of the above
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If a volunteer violates the Volunteer Standards of Conduct, what are
the possible consequences?
a . Removal from the VITA/TCE programs
b . Criminal investigation c . Elimination of VITA/TCE grant funds
d . Deactivation of EFIN
e. All of the above - ANS ✔e. all of the above
Bob, an IRS tax law certified volunteer preparer, told the taxpayer
that cash income does not need to be reported because the IRS will
never find out. The return was completed without the cash income .
Jim, the designated Quality Reviewer, simply missed this omission
and the return was printed, signed, and e-filed. Who has violated the
Volunteer Standards of Conduct?
a. Bob, the IRS tax law certified volunteer preparer
b . Jim, the designated Quality Reviewer
c . Betty, the Site Coordinator
d. No one has violated the Volunteer Standards of Conduct - ANS ✔a.
Bob, the IRS tax law certified volunteer preparer
Heidi, a certified volunteer, is working at the intake station. As part of
her duties, she is required to explain to the taxpayer what they are
expected to do today as part of the return preparation process . What
should Heidi tell them?
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a . Form 13614-C must be completed prior to having the return
prepared
b . You will be interviewed by the return preparer and asked
additional questions as needed
c. You need to participate in a quality review of your tax return by
someone other than the return preparer
d. All of the above - ANS ✔d. All of the above
Volunteers must verify the taxpayer has the following items as soon as
possible:
a. Photo identification
b. Social security number documents
c. All income statements, including Forms W-2, 1099-R, etc .
d. All of the above - ANS ✔d. All of the above
True or False: The taxpayer should be informed of their responsibility
for the information on the tax return during the quality review
process . - ANS ✔True
True or False: Volunteers who refuse to use the intake/interview
process are violating the Standards of Conduct. - ANS ✔True
VITA Certification
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