Which of the following statements about functional strategy is BEST? correct answers Many functional-level strategies could readily be described as cross-functional.
A car wash services 200 customers in an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and use...
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ANSWERS.
Which of the following statements about functional strategy is BEST? correct answers Many
functional-level strategies could readily be described as cross-functional.
A car wash services 200 customers in an hour on a lovely Saturday afternoon. The car wash
employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour. An
appropriate measure of productivity is: correct answers b. 2.35 cars/$.
Which of the following statements BEST describes current thinking regarding processes?
correct answers d. Developing superior business processes requires a cross-functional and
cross-organizational perspective.
On the first day of class at a new university you made judgments about the quality of the
class before the professor had entered the room. You noted the comfort of the
accommodations, the fine works of art in the halls and on the classroom wall and the soothing
music piped in over the sound system. This dimension of quality is: correct answers A)
aesthetic.
Which of these statements about the zero defects view of the total cost of quality is BEST?
correct answers A) Failure costs dictate the shape of the total cost curve.
W. Edwards Deming's Fourteen Points for Management include: correct answers B) break
down barriers between departments.
The probability of rejecting a lot with quality better than the acceptable quality level is:
correct answers D) the producer's risk.
One international standard for managing quality across the supply chain is: correct answers
A) ISO 9000.
The ________ dimension of quality asks how long a product can go between failures or the
need for maintenance. correct answers D) reliability
An arrow in a process map represents a: correct answers move activity.
A set of tasks or activities that addresses the main value-added activities of an organization is
a: correct answers primary process.
A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon. The car
wash employs 5 washers at $6 per hour. An appropriate measure of productivity is: correct
answers a. 1.7 cars/$.
It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet.
During that day, Peter spends about 15 minutes a day performing actual work and the other 7
hours and 45 minutes spacing out. Which of the following statements is correct? correct
answers Peter's percent value-added time is just over 3%.
,Which of the following is NOT a flow typically found in a supply chain? correct answers d.
risk
Which of the following is NOT a trend in operations management? correct answers d.
decreased customization
Which job title would most likely be responsible for supervising production in a
manufacturing setting? correct answers b. production manager
Which department is least likely to interact with the purchasing function? correct answers
human resources
________ is an example of an output of the transformation process. correct answers Satisfied
customers
Which of the following statements regarding the supply chain is TRUE? correct answers A
first-tier supplier is downstream from a second-tier supplier.
An electronic commerce system: correct answers can improve the speed and quality of
business communication.
Which of the following lists is in correct supply chain order? correct answers first-tier
supplier — manufacturer — distributor
Every morning the married couple waged a war over the available laptop computer. Jeff was
always eager to get started on the task at hand but Liza felt the need to first download her
podcasts, which infuriated Jeff. He decided to track the time he spent waiting for podcasts to
download every day for a month to see whether things were getting worse. The best tool for
displaying these results to the divorce court judge would be a: correct answers run chart.
Which of these statements about the SCOR model is BEST? correct answers The model
makes provisions for different levels of customization.
When should a process be an art and not a science? correct answers when the process is
research and development
Which of the following approaches to process improvement could be described as
competitive benchmarking? correct answers Employees at XEROX purchase a Canon copier
and take it apart to get design ideas for their next generation of copiers.
Which of these steps is NOT part of the Six Sigma process sequence? correct answers design
No one could turn around a failing restaurant as expertly as Gordon, whose experience and
cadre of trained professionals was available at a moment's notice should his services be
needed. This ability, some might call it a gift, was developed to such a level that other
restaurant consultants were unable to match his results. This ability is best described as his:
correct answers core competency.
Structural elements of a business include: correct answers A. computer systems.
, Closing the loop in the area of business strategy means that: correct answers core
competencies at the functional level feed back into the business strategy.
Damron Inc., wants to purchase a shear for their sheet metal shop and chooses dimensions of
cost, reliability, and flexibility as critical to their long-term success. They evaluate three
different shears and rate their performance on each criterion on a scale from 1 (poor) to 5
(excellent). What is the value index for the shear made by Belsky Manufacturing? correct
answers 23
The latex division of Vandelay Industries provided support after the sale that could not be
matched by any of the other players in the latex industry. This unique attribute was
responsible for perhaps 60% of their sales volume and could be described as: correct answers
an order winner.
An advantage of a production line process is: correct answers c) The per unit cost of items
produced on the line.
A sporting apparel manufacturer that produces t-shirts to commemorate significant athletic
achievements for proud students and alumni probably uses: correct answers b) batch
manufacturing.
The greater the emphasis on intangible activities, the more management's attention will be
directed to: correct answers b) training employees.
The point where the customer interfaces directly with the service organization is: correct
answers the front room.
A manufacturing process decision affects: correct answers e) All of the above are correct.
Highly automated batch processes that can reduce the cost of making similar groups of
products are: correct answers b) flexible manufacturing systems.
A legal service in a corporate acquisition probably scores: correct answers c) high on
customization and high on intangible activities.
The Devon Tower graces the Oklahoma City skyline and is officially the tallest building in
the state. The manufacturing process used to produce this jewel is most probably: correct
answers a fixed-position layout.
Which of these manufacturing processes is most likely dictated by the physical characteristics
of the product being produced? correct answers d) continuous flow
Products that are customized only at the very end of the manufacturing process are known as:
correct answers b) assemble-to-order.
Products that use standard components but the final configuration of those components is
customer-specific are known as: correct answers c) make-to-order.
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