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URAC 4.0 & ACHC Preparation Audit Questions- Updated 09 2024
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URAC 4.0 & ACHC Preparation Audit Questions- Updated 09 2024
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URAC 4.0 &ACHC
Preparation
Audit Questions-
Updated 09/2024
What do you do if a temperature is out of
range? - answer Notify my manager.
What is your service area? - answer Describe
the areas serviced and state licenses held by
your pharmacy.
(Cities near you/where we can FedEx to if
necessary.)
What happens if you obtain a prescription
outside of your service area? - answer We
,will utilize other Walgreen's stores or our
central specialty pharmacy to meet patient
needs. (Also alliance.)
What is the process of out of stock or
backorder products? - answer We would
notify the patient and prescriber, as needed,
based of the clinical significance. We make all
attempt to utilize Walgreen's resources to
obtain the product as quickly as possible.
Where is the red biohazards sharps waste
container located? - answer Show where the
red biohazard sharps waste container is
located. (In our consultation/vaccine room.)
How do you know if a recalled drug is
currently being processed for an order and is
still in the building such as being in a tote or
packed? - answer The recall information
(Listing of drugs, NDC, and lot numbers) are
communicated via compass to the Walgreen's
specialty sites. We then identify is we have
the product (Stock bottles or filled amber
vials) in our inventory, fill counter, ready
bins, and recently filled. If it is located we
,would quarantine the product in our "DO NOT
USE" bin to stop all dispensing and in-
process deliveries.
Who has access to our pharmacy? - answer
Access is limited to active pharmacy team
members, who must be under the supervision
of a registered pharmacist at all times. All
physical keys, door codes, and alarm codes
are changed as needed when a team member
separates from the company.
Who has access to CII controlled substances?
- answer Only pharmacists have keys and
access to the CII cabinet.
How are patient medication returns handled?
- answer Our policy is that we do not accept
medication returns except in extreme rare
cases that would be determined by the
pharmacist. If a medication is accepted as a
return, all patient information must be
removed from the product and immediately
placed in the "DO NOT USE" bin.
, How do you ensure ongoing compliance with
FDA guidance and self-imposed manufacturer
requirements? - answer We receive
communications from the support center
when there are changes we need to know
regarding medications.
In addition we reference
-QRGs (quick reference guides.) surrounding
LDDs (limited distribution drugs)
-Promote to input medication specific
requirements for many LDDs.
-FDA required medication guides
automatically print during review that the
pharmacist will attach to the medication bag
during review.
How does a new patient find out how to
transfer their medications? - answer Patients
will receive information in the welcome
packet (and linked website) as to how they
can transfer in and out prescriptions. In
addition, if we determine we cannot fill a
medication, we proactively reach out to
patients to discuss transfer options.
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