Accountability correct answers The requirement to show performance results to a supervisor.
first line managers correct answers those who supervise both workers and the daily operations of an organization
Governance correct answers The role played by the board of directors, governing top mana...
GCU MGT-420 Exam 1 || 100% CORRECT
Accountability correct answers The requirement to show performance results to a supervisor.
first line managers correct answers those who supervise both workers and the daily
operations of an organization
Governance correct answers The role played by the board of directors, governing top
management
Manager correct answers support and facilitate the work efforts of other people in
organizations
Middle managers correct answers implement the policies and plans of the top managers
above them and supervise and coordinate the activities of the first-line managers below them
Quality of work life correct answers the overall quality of human experiences in the
workplace
Top managers correct answers make long-term decisions about the overall direction of the
organization and establish the objectives, policies, and strategies for it
Upside down pyramid correct answers view of organizations shows customers at the top
being served by workers who are supported by managers
Conceptual skill correct answers the ability to think analytically and solve complex problems,
and to innovate. (Top management)
Controlling correct answers monitoring progress toward goal achievement and taking
corrective action when needed
Emotional intelligence correct answers the ability to perceive, express, understand, and
regulate emotions.
agenda setting correct answers Setting clear action and priorities
human skills correct answers the ability to work well with others
Leading correct answers creating a vision for the organization and guiding, training,
coaching, and motivating others to work effectively to achieve the organization's goals and
objectives
lifelong learning correct answers the continuing development of knowledge and skills that
people experience after formal education and throughout their lives
Management Process correct answers planning, organizing, leading, controlling
Networking correct answers interact with other people to exchange information and develop
contacts, especially to further one's career.
, social capital correct answers the networks of relationships among people who live and work
in a particular society, enabling that society to function effectively.
Technical skill correct answers the ability to perform a specialized task involving a particular
method or process (Front line managers)
Discrimination correct answers unjustifiable negative behavior toward a group and its
members
Ethics correct answers the principles of right and wrong that guide an individual in making
decisions
Free agent economy correct answers people change jobs more often, and many work on
independent contracts with a shifting mix of employers
Glass ceiling correct answers an invisible barrier limiting career advancement of women and
minorities
Global sourcing correct answers purchasing materials or labor from around the world
wherever it is cheapest
Globalization correct answers the process by which businesses or other organizations develop
international influence or start operating on an international scale.
intellectual capital correct answers the collective brainpower or shared knowledge of a
workforce
job migration correct answers occurs when global outsourcing shifts jobs from one country to
another
knowledge workers correct answers individuals valued for their ability to interpret and
analyze information
prejudice correct answers preconceived opinion that is not based on reason or actual
experience
Reshoring correct answers moves jobs back from foreign to domestic locations
self management correct answers The personal application of behavior change tactics that
produces a desired change in behavior.
Shamrock organization correct answers Charles Handy's model that organizations are
increasingly made up of core staff who are supported by peripheral workers, consultants and
outsourced staff and contractors
workforce diversity correct answers the concept that organizations are becoming more
heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of
other diverse groups
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