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MHR 405 FINAL EXAM STUDY
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MHR 405 FINAL EXAM STUDY
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MHR 405FINAL EXAM
STUDY
Basics
of organizational Communication - answer- -the process by which info is exchanged
between a sender and a receiver
- the sender must encode his or her thoughts into some form that can be transmitted to
the receiver
- the receiver must perceive the message and accurately decode it to achieve accurate
understanding
effective communication - answer- occurs when the right people receive the right
information in a timely manner
Chain of command (basics of organizational communication) - answer- - lines on an
organizational chart represent lines of authority and reporting relationships known as...
Chain of command 3 forms of communication - answer- Downward communication,
upward communication, horizontal communication
Downward communication - answer- flow of info from top to bottom
upward communication - answer- flow of info from bottom to top
Horizontal communication - answer- communication between functional areas
deficiencies in the chain of command - answer- the formal chain of command is an
incomplete and sometimes ineffective path of communication
, chain of command is ineffective due to: - answer- ignoring informal communication,
filtering (bad news), slowness (the msg has to travel through formal channels)
Voice - answer- constructive expression of disagreement or concern about
organizational practices (speaking up)
silence - answer- withholding relevant information (can be contrasted to "speaking up")
The mum effect - answer- the tendency to avoid communicating unfavourable news to
others (more likely when sender is responsible for the bad news)
The grapevine - answer- an organization's informal communication network
Characteristics of the grapevine - answer- - communication through word of mouth,
social media, any CMC
- it can transmit info relevant to the performance of the organization as well as personal
gossip
Jargon - answer- refers to the specialized language used by job holders or members of
particular occupations or organizations to communicate with each other
Jargon: status - answer- can be an efficient means of communicating with peers and
provides a touch of status to those who have mastered it
Non verbal language of work - answer- the transmission of messages by some medium
other than speech or writing (e.g body language)
major forms of non verbal communication - answer- body language, props, artifacts,
costumes, gestures
Body language - answer- non verbal communication that occurs by means of the
senders bodily motions and facial expressions or the senders physical location in
relation to the receiver
2 important messages sent via body language - answer- - the extent to which the
sender likes and is interested in the recover
- the senders views concerning the relative status of the sender and reciever
Props, artifacts and costumes - answer- -non verbal communication can also occur
through the use of various objects
- e.g. office decor and clothing communicating info about an individual
gender differences in communication - answer- revolves around the one up one down
position
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