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UF NUR3066C exam 1 Questions and Answers $13.79   Add to cart

Exam (elaborations)

UF NUR3066C exam 1 Questions and Answers

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  • Course
  • NUR3066C
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  • NUR3066C

Writing a nursing diagnosis ~ Diagnostic label (pick from list of NANDA-I nursing dx; suggests the desired outcome or goal) Related factors (etiology=cause; suggests interventions) Defining characteristics (as evidenced by= signs/symptoms) Nursing Diagnosis R/T...AEB (3 part statement) ~ A...

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  • August 5, 2024
  • 34
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • NUR3066C
  • NUR3066C
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UF NUR3066C exam 1
Questions and Answers
State the factors that affect communication


✓~ Internal factors: knowing yourself, knowing your belief, being self-aware

External factors: privacy, equal status seating, personal space




Health literacy can also affect communication

Ability to understand the health information provided and/or navigate the health care

system

Includes reading, using numbers, understanding & remembering verbal instructions




Verbal communication


✓~ Verbal communication is what you say with your words.




Different verbal communication types

Open ended questions: allows the patient to expand on the subject

Example: Tell me how I can help you?

Closed or direct questions: yes or no answers

Example: Are you on a diet?

,When communicating use:

SOLER

Squarely facing speaker (Or at an L)

Open your poster

Lean towards the speaker

Eye contact is maintained

Relax while listening




Nonverbal communication


✓~ Nonverbal communication is what you say with your body language and actions.




Five types of nonverbal behaviors convey information about a person

Vocal Cues: pitch, tone, and quality of voice, including moaning, crying, and

groaning

Action Cues: posture, facial expressions, and gestures

Object Cues: clothing, jewelry, and hairstyles

Personal Space: interpersonal transactions and care of belongings

Touch: involves use of personal space and action

,Identify therapeutic communication techniques - Active listening


✓~ Silent attentiveness to what the patient is expressing both verbally and nonverbally

Gives patient time to think what to say without interruption from you & gives you a

chance to observe person unobtrusively and note nonverbal cues

Example: two ears/one mouth & sit quietly to listen




Barriers to communication


✓~ 1.Providing false assurance or reassurance—"Don't worry. Everything will be okay."

2.Giving unwanted advice---if advice is your opinion, then keep to yourself

3.Using authority---do not do the "nurse knows best"

4.Using avoidance language---best way to talk about uncomfortable topics is direct

language

5.Engaging in distancing---"there is a lump in the breast" better to say "your" instead

of "the"

6.Using professional jargon---don't assume your patient understands language

7.Using leading or biased questions---do not say, "you don't smoke, do you?"

8.Talking too much---listen more than you talk

9.Interrupting

10.Using "why"---try to avoid why questions, comes across as blaming; the only

good answer to this question is...because

, Identify therapeutic communication techniques - Facilitation


✓~ Provides general leads for patient to say more

Examples: uh-huh, go on, mm-hmmm, .....




Identify therapeutic communication techniques - Summary


✓~ Final review of what person has said; it condenses facts and presents your view of

health problem

Is a type of validation that person can agree with or correct; both you and patient

should participate; occurring at the end of the interview

Example: Nurse states, "From what you have said, your back pain has gotten worse

over the past two days and now radiates to your hips. Your pain medicine isn't

helping and that is why you came to the clinic."




Identify therapeutic communication techniques - Reflection


✓~ Echoes patient's words, repeats what person just said

Focuses further attention on a specific phrase, and helps person continue in his or

her own way

Example: Patient states, "I am worried that I will need a blood transfusion." & Nurse

states, "You feel worried about needing to get a blood transfusion?"




Discuss how to use SBAR as a form of professional communication and

collaboration

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