NOTARY Signing Agent Certification Exam
Blank Certificates - ANS-Never complete and return an extra acknowledgment or jurat that is not
attached to a document. It is illegal
Borrowers Certification Authorization - ANS-This document certifies all of the information
provided in the loan application is true and complete.
This is the Borrower's Certification and Authorization. By signing this document the borrower
agrees and certifies that the information contained in the borrower's loan application is true and
complete, without misrepresentation or omission of important facts.
The borrower also authorizes the lender to release loan-specific information to an investor
looking to purchase the loan in the secondary market.
Information provided to the investor could include the borrower's employment history and
income, bank account balances, credit history and copies of the borrower's income tax returns.
Complete Notary Journal Entries - ANS--record each notarization in your journal, even if not
required by your state
-One notary certificate equals one journal entry
-Enter $0 for notary fee(since it's a loan signing appointment and not a standard
notarization..the signing fee you receive from the contracting company is not recorded here)
Compliance Agreement - ANS-Compliance Agreement. This states that if there are any
typographical or clerical errors on the closing documents, the borrower would agree to sign any
documents that had to be corrected.
Signing Presentation Guidelines
Additional Information
This is the Compliance Agreement. This document states that the borrower agrees to cooperate
with the lender or lender's agent in fixing clerical errors on the documents after the property
closes.
Depending upon the lender, this document may or may not be notarized.
Compliance Agreements may come in several forms: • Errors & Omissions Agreement
• Document Correction Agreement
• Correction Agreement
Some variations (Correction Agreement - Limited Power of Attorney) give an agent of the lender
permission to fix the clerical errors on the borrower's behalf. It speeds up the process of
correcting the documents by giving someone who works for the lender the power to make
corrections on the borrower's behalf.
Compliance Agreement - ANS-This document is similar to the correction agreement limited
power of attorney as it serves as an attempt to find a way to ensure that small clerical errors can
be quickly fixed. The compliance agreement has the borrower agree to cooperate should there
, be any changes to any loan documents due to clerical errors. There would not be any changes
to the terms of the loan though.
Definition of Limited Power of Attorney - ANS-A limited power of attorney specifies the authority
the agent will have. The principal lists all the matters for which the agent will make decisions,
sign documents or give instructions. Often, a limited power of attorney covers only a single
process or matter; for example, a contract signing which the principal is unable to carry out due
to absence or illness.
Documents a Notary May Not Complete - ANS--Positive Proof of Identification & Notary
Signature Affidavit
-Notary Identification Certification
-Blank Acknowledgment Certificates
Good Faith Estimate(GFE) - ANS-The Good Faith Estimate is an estimate of all closing fees,
including pre-paid and escrow items as well as lender charges.
How can a Signing Agent provide superior customer service - ANS-You can:
-Be positive and Confident
-Be Prompt
-Be accurate
-Be dependable
How can you maintain your professionalism in different environments? - ANS--manage your
home environment on a call
-act professionally: phone, email and texting
How do you check and flag documents? - ANS--Place a sticky note at the beginning of each
document
-Maintain the stacking order
-Place the closing disclosure or HUD-1 on top
-Look through every page in the packet and place a sticker for each signature/initial/date
How do you guide borrowers through executing a document? - ANS-1. Present the document
2. Obtain signatures/initials/dates
3. Notarize if necessary
How do you present a document? - ANS-1. Read the document title
2. Describe the documents purpose in general terms
3. State the signing requirements for the document
How does a Signing Agent's performance affect the SLA(Service Level Agreement)? -
ANS-Your poor performance can negatively affect the payment to the contracting company
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