Devoted Agent Certification Exam 2024
Devoted Health HMO members...
-Can never change their primary care physician once they have chosen one.
-Can choose a specialist to be their primary care physician.
-Must choose an in-network primary care physician at the time of enrollment.
-Can choose a non-participating doctor as their primary care physician. - ANS-Must choose an
in-network primary care physician at the time of enrollment.
Devoted Health HMO members...
-Must choose an in-network primary care physician at the time of enrollment.
-Can choose a non-participating doctor as their primary care physician.
-Can choose a specialist to be their primary care physician.
-Can never change their primary care physician once they have chosen one. - ANS-Must
choose an in-network primary care physician at the time of enrollment.
Devoted Health's value proposition is to...
-All of these are a part of Devoted Health's value proposition
-Help simplify its members' healthcare experience.
-Treat every member like it would for its own family member.
-Provide all in one healthcare - ANS-All of these are a part of Devoted Health's value proposition
During the AEP, on October 30, Marissa enrolls in the Devoted Health HMO Medicare
Advantage plan for an effective date of 1/1/2024. On November 15, Marissa meets with Janice
of ABC Insurance Agency and enrolls in a stand-alone prescription drug plan (PDP) also for an
effective date of 1/1/2024. If Marissa does not make any further changes to her Medicare
enrollment choices, on January 1, 2024 which plan will she be on?
-The Devoted Health HMO Medicare Advantage plan.
, -Medicare A&B and the standalone PDP plan she chose.
-The Devoted Health HMO Medicare Advantage plan and the standalone PDP she chose.
-Medicare A&B-only since Medicare rejects multiple enrollments made during the AEP. -
ANS-Medicare A&B and the standalone PDP plan she chose.
How many days in advance must agents register informal or educational events with Devoted
Health?
-14 days
-30 days
-7 days
-3 days - ANS-7 days
In what situation is an agent representing Devoted Health required to review the entire summary
of benefits during a compliant sales presentation to a prospect...
-Only when the prospects requests it to be reviewed in its entirety.
-Only during seminar presentations but not during one-on-one presentations.
-On every sales presentation.
-Only if the the prospect has additional questions after the Sales Agent reviewed the
Benefits-at-a-Glance. - ANS-On every sales presentation.
In which of the following settings is a Scope of Appointment form NOT required to be collected?
-A one-on-one appointment occurring in the beneficiary's home.
-An unscheduled meeting with a beneficiary who arrives at an agent's office without an
appointment and requests information.
-A sales seminar advertised in the local newspaper.
-All of these scenarios require a Scope of Appointment form be collected. - ANS-A sales
seminar advertised in the local newspaper.
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