When coaching, the best way to help a person recognize problem areas is - using
questioning
What method of coaching stresses what the employee/student is doing right - positive
feedback
What method of coaching helps employees/students understand possible areas of
concern - progress reports
When evaluating a program, using a survey, which types of questions are the easiest to
quantify? - Yes-no
Examination questions that best focus on the production of knowledge are - essay
What types of exam questions focuses more on recognition - multiple choice
Ethical principle supporting healthcare workers to provide care in a manner that does
not cause direct intentional harm to the patient - Nonmalfecence
Ethical principle supporting healthcare workers to provide care that is inherently
good/kind/merciful - Beneficence
Sharing sensitive information (i.e. bad news), should happen - slowly
What channel is best for delivering critical messages - direct emails or verbal
communication
Time limit for educational podcasts - 10 minutes
What method is utilized to gather qualitative data? - Interview
What method(s) is/are utilized to gather quantitative data? - surveys, questionnaires
Negotiation method where one party concedes to the other with little benefit to the loser
- Accomodation
Negotiation method where one party wins, one party loses - Competition
Negotiation method where both parties make concessions, but the decision may not suit
everyone - Compromise
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