Exam (elaborations)
PREMIUM JEEP DELIVERY EXAM
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PREMIUM JEEP DELIVERY EXAM ....
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PREMIUM JEEP DELIVERY EXAMAs part of a premium follow-up, how soon should you call a customer after they've
received their new vehicle? - ANSWER 24 hours
Which feature should you go over in detail during delivery with a customer who
enjoys accessing her music library while driving for work? - ANSWER Android
Auto or Apple CarPlay?
Which of the following is NOT something customers often require assistance with
during delivery? - ANSWER Operating an AM/FM radio
Which best practice from the premium service sector is characterized as "making
everything about the customer." Build loyalty to you and your company by
discovering ways to make their lives easier." - ANSWER Create a customer-centric
way of thinking
Which stage of the sales process is typically the greatest time to assist a customer
with setting up their vehicle's mobile app? - ANSWER Vehicle Delivery
Which critical delivery-related actions did Jeep dealers significantly improve? -
ANSWER Use of tablets
How does a less-than-perfect delivery affect overall Sales Satisfaction Index (SSI)
scores? - ANSWER Causes SSI scores to drop.
Which function is most crucial to educate upon delivery to a customer who
frequently drives their Jeep Wrangler off-road? - ANSWER: Four-wheel drive, low
range.
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