1st Tri Social Science
Symbolic assailant - Answer- This is your idea from past experiences of what a criminal looks like.
If used professionally, this occupational sixth sense is an important tool in
policing
NYPD Primary Responsibility - Answer- Protect Life
Abuse of authority - Answer...
1st Tri Social Science
Symbolic assailant - Answer- This is your idea from past experiences of what a
criminal looks like.
If used professionally, this occupational sixth sense is an important tool in
policing
NYPD Primary Responsibility - Answer- Protect Life
Abuse of authority - Answer- These attitudes projected by police officers must be
avoided
Reflecting/mirroring - Answer- Much shorter option compared to paraphrasing
(includes repeating)
NYPD mission - Answer- To enhance the quality of life in NYC
Phrases to avoid in interactions - Answer- Calm down
I understand
Using the word "but"
Whats your problem
Because I said so
Don't be stupid
Its not a big deal
Emotion labeling - Answer- Acknowledge the emotions of the person your speaking
to
s.a.f.e.r.
(when words fail) act - Answer- Security: when others are in imminent danger or
property under control is threatened
Attack: personal danger zone is violated
Flight: person unlawfully flees and refuses to stop
Excessive repetition: exhausted all avenues of tactical and verbal controls AND fail
to get compliance
Revised priority: matter of higher priority requires immediate attention/presence
Rapport - Answer- When there is positivity, mutual attention, and coordination
between two people interacting
N.E.E.R.A.C.E.
(EFFECTIVE COMMUNICATION)
IMPORTANT TERMS - Answer- NONVERBAL COMMUNICATION
EMOTIONS
EMOTIONAL CONTAGION
RAPPORT
ACTIVE LISTENING
CRISIS
, EMPATHY
EMPATHY - Answer- UNDERSTANDING PERSPECTIVE AND EMOTIONS OF
ANOTHER PERSON.
(putting yourself in their shoes)
Open ended questions - Answer- Example: tell me what happened?
Not yes / no questions
Can help diffuse tension AND provide valuable information
Minimal encouragers - Answer- "mmm", "I see", "okay", "really", "yeah", "uh-huh"
AND non verbal gestures like head nodding: help build rapport
Paraphrasing - Answer- Involves repeating what the person said in a much shorter
format that is in your own words while also making sure to not minimize what the
person has expressed
Ethics - Answer- Established principals of conduct. They are also standards that
guide our personal and vocational actions
Honor bound - Answer- morally obliged to act
Duty bound - Answer- legally obliged to act
What is considered the most important skillset of a police officer? - Answer- Active
listening
Revised priority - Answer- When a higher priority requires immediate
attention/presence
Excessive repetition - Answer- Whenever you have exhausted all avenues of tactical
and verbal control and fail to receive compliance
Contact bond - Answer- Building rapport with someone you encounter through a
stop.
You can build contact bonds with simple greetings along with an explanation of why
they were stopped.
Emotional contagion - Answer- Your actions ( positive/negative ) are contagious
AND can affect the actions of the other person.
Written communication - Answer- People may forget what you say but what you put
on paper lasts forever!
The proper preparation of documents such as summonses, complaint reports, aided
reports, and entries made in your activity log. For example
Positive non verbal communication - Answer- Eye contact
Open hand gestures
Positive and assertive tone
Direct body orientation
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