LENOVO WARRANTY SERVICE AUTHORIZATION EXAM (RWST016) 2024 VERIFIED QUESTIONS AND ANSWERS
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Course
LENOVO WARRANTY SERVICE AUTHORIZATION
Institution
LENOVO WARRANTY SERVICE AUTHORIZATION
Hardware Maintenance Manual (HMM): Which of the following shows the list of components that must be removed before servicing the LCD panel?
The sudden flow of static charge from an object with a higher charge to an object with a lower charge.: What is electrostatic discharge?
Involving the custom...
LENOVO WARRANTY SERVICE AUTHORIZATION EXAM
(RWST016) 2024 VERIFIED QUESTIONS AND ANSWERS
Hardware Maintenance Manual (HMM): Which of the following shows the list ofcomponents that
must be removed before servicing the LCD panel?
The sudden flow of static charge from an object with a higher charge to anobject with a lower
charge.: What is electrostatic discharge?
Involving the customer in the solution process: One key aspect of exceptionalcustomer service is .
Disconnect the power cable: A technician is about to open a desktop PC to replace a video card. He
shuts down the computer, opens it, grounds himself withthe ESD wrist strap, and begins to open the case.
Which step did the technician forget to do?
To create bootable diagnostics in Windows and Linux.: What is the BootableGenerator used for?
Continually tap F1 during system boot: How do you enter BIOS Setup?
DIMMs and SO-DIMMs: What are the two major different types of memorymodules that will be found
across Lenovo systems?
Lenovo Vantage: Which Lenovo diagnostic tool is best for blue screen errors,slow operating systems, an
regular hardware scans?
Memory sockets on Motherboard: Where is RAM installed?
Spread the thermal compound until the entire surface is covered.: Whichof the following statements
are true about replacing the thermal compound on a laptop?
Peripheral Component Interconnect Express: What does PCIe stand for?
Take a photograph: What can you do to ensure that you do not forget how thecables are installed before
you service a system?
Power Supply Case
Bare metal on the inside of the chassis: If you don't have a field kit handy, constantly touching which
, LENOVO WARRANTY SERVICE AUTHORIZATION EXAM
(RWST016) 2024 VERIFIED QUESTIONS AND ANSWERS
components in the chassis will give you zero potentialfor ESD? (select all that apply)
Bootable: Lenovo diagnostic tools are available as a or adownloadable package.
Ideapad models: Lenovo Diagnostics - UEFI Version is preloaded into the BIOSon all Lenovo products
except for .
Customer experience: Exceptional customer service creates exceptional
, leaving customers feeling positive and enthusastic about their in-teractions with Lenovo.
Lenovo: Who provides the shipping container to the customer when a systemneeds to be shipped to the
service depot?
Lenovo Learning: Service Technicians are expected to monitor which site totake service courses for new
products?
User Guide
Lenovo ServiceYouTube channel: Which of the following are resources customersshould use to resolve
Lenovo product issues on their own? (Select all that apply)
Isopropyl alcohol wipes or a cotton swab dipped in isopropyl alcohol: -
Which method is suggested for the removal of thermal compound?
Yoga: Which Lenovo sub-brand should a customer search for to find productswith four usage modes?
To update the system after a system board has been replaced.: The Main-tenance Diskette is a Think
Branded system board utility. What is it used for?
diversity: Which of the following is an important part of Lenovo's global culture?
Screw kit: You need to replace the system board in a notebook. Which of thefollowing should be ordered
along with the new system board to ensure that the threads of the screws will lock, once installed?
technology: Intelligent transformation means changing how customers interactwith and the world around
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