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Post Office Exam 474 Questions and Complete Solutions Graded A+
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Post Office Exam 474 Questions and Complete Solutions Graded A+
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Post Office Exam474 Questions and
Complete Solutions
Graded A+
Denning [Date] [Course title]
,A customer asks questions about shipping choices, but you do not know the answers. Which would you
be most and least likely to do? - Correct Ans: Most: Say you do not know about shipping choices and
suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing your
deliveries.
A new employee is having trouble learning his job which forces you and others to work harder to meet
production standards. Which would you be most and least likely to do? - Correct Ans: Most: Tell him
how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he needs today. Which
would you be most and least likely to do? - Correct Ans: Most: Suggest an alternate product that may
work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see two coworkers
having trouble with a job. Which would you be most and least likely to do? - Correct Ans: Most: Give
them only some quick advice so you can complete your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be most and least likely
to do? - Correct Ans: Most: Explain that the employee in question is really a good worker but was just
having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change of Address form. He
wants you to give him his mail anyway. Which would you be most and least likely to do? - Correct Ans:
Most: Tell him Postal policy prohibits you from giving him mail until a Change of Address form is
submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
, A customer on your route asks how to find something on the USPS website. Which would you be most
and least likely to do? - Correct Ans: Most: Explain where to find it and offer to help with any other
issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago. Which would you be most and
least likely to do? - Correct Ans: Most: Show him proof of delivery and tell him he is responsible for the
package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? - Correct Ans: 5-10 years
How would your latest manager rate your punctuality compared to other employees? - Correct Ans: The
very best
How many jobs have you left voluntarily in the last four years? - Correct Ans: 0
How would your latest manager rate your customer service skills compared to others? - Correct Ans:
The very best
How would your latest manager rate your performance compared to others employees? - Correct Ans:
The very best
How many unexcused absences are acceptable before and employee is disciplined? - Correct Ans: None
How long were you at your latest job before voluntarily leaving? - Correct Ans: I did not leave my latest
job voluntarily
How would your latest manager rate your verbal communication skills? - Correct Ans: The very best
How would your latest manager rate your motivation to become a top performer? - Correct Ans:
Extremely high
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