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USPS Quiz 476 Questions and Complete Solutions Graded A+
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USPS Quiz 476 Questions and Complete Solutions Graded A+
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USPS Quiz 476Questions and
Complete Solutions
Graded A+
Denning [Date] [Course title]
, A customer moved but is not receiving his mail because he did not submit a change of address form. He
wants you to give him his mail anyway. - Correct Ans: MOST
Tell him postal policy prohibits you from giving him mail until a change of address is submitted
LEAST
Tell him there is nothing you can do until he submits a change of address
A customer on your route asks how to find something on the USPS website. - Correct Ans: MOST
Explain where to find it and offer to help with any other issues he may have
LEAST
Offer to help him find it on his computer
A customer asks about status of a package that you delivered days ago. - Correct Ans: MOST
Show him proof of delivery and tell him he is responsible for the package once it is delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
A customer asks questions about shipping choices, but you do not know the answers. - Correct Ans:
MOST
Say you do not know about shipping choices and suggest that he look on USPS website
LEAST
Say you will have answers tomorrow and research the shipping choices after finishing your deliveries
A new employee is having trouble learning his job which forces you and others to work harder to meet
production standards. - Correct Ans: MOST
Tell him how to do his job quicker and better
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