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Mail Carrier Exam Questions and Complete Solutions Graded A+
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Mail Carrier Exam Questions and Complete Solutions Graded A+
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Mail Carrier ExamQuestions and
Complete Solutions
Graded A+
Denning [Date] [Course title]
, You are out on your delivery route when a customer comes up and asks you about a missing package
that you know you delivered yesterday. - Correct Ans: ML -Let the customer know you delivered it
already and ask if someone else may have brought it inside.
LL -Inform them you delivered the package and tell them the policy states they are responsible for it
after it has been delivered
A customer asks you how to locate an item that she can't find on the website during your delivery route.
- Correct Ans: ML -Kindly explain where the product is, and ask if she would like assistance locating
anything else.
LL -Offer to help her find it and explain where she can locate it on the website
A customer moved into a different apartment and is aggravated that she hasn't received any mail. She
asks if you can give it to her now, but you aren't allowed until she files a change of address form. -
Correct Ans: ML -Offer to help her set up the mail forwarding. Let her know you understand it can be
aggravating but you have to follow procedure.
LL -Tell her you can't forward any mail without an address form because she may not be telling the truth
While you're on your delivery route, a customer comes up to you and complains about a negative
experience she had with one of your coworker's. You can tell she really wants to talk to someone about
what happened. - Correct Ans: ML -Let her know you're sorry about what happened after she expressed
her concerns and ask if she would like to talk to your supervisor.
LL -Ask if there is anything you can do to help and apologize about what happened
As you're finishing up an assignment before you leave for your delivery route, you see a coworker having
trouble on a task next to you. - Correct Ans: ML -Help explain the task quickly to your coworker so you
can finish your assignment on time.
LL -Finish your own assignment since they didn't ask you for help
You are on your route when you come across an upset customer. He needs a product that is not
available at his local post office and does not have time to find it elsewhere. - Correct Ans: ML -Ask the
customer what he needs the product for, and recommend other options that are available.
LL -Locate the product at another post office and ask your supervisor if you can personally pick it up
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