Exam (elaborations)
Mail Carrier Exam Questions and Complete Solutions Graded A+
- Course
- Institution
Mail Carrier Exam Questions and Complete Solutions Graded A+
[Show more]
Content preview
Mail Carrier ExamQuestions and
Complete Solutions
Graded A+
Denning [Date] [Course title]
, You are out on your delivery route when a customer comes up and asks you about a missing package
that you know you delivered yesterday. - Correct Ans: ML -Let the customer know you delivered it
already and ask if someone else may have brought it inside.
LL -Inform them you delivered the package and tell them the policy states they are responsible for it
after it has been delivered
A customer asks you how to locate an item that she can't find on the website during your delivery route.
- Correct Ans: ML -Kindly explain where the product is, and ask if she would like assistance locating
anything else.
LL -Offer to help her find it and explain where she can locate it on the website
A customer moved into a different apartment and is aggravated that she hasn't received any mail. She
asks if you can give it to her now, but you aren't allowed until she files a change of address form. -
Correct Ans: ML -Offer to help her set up the mail forwarding. Let her know you understand it can be
aggravating but you have to follow procedure.
LL -Tell her you can't forward any mail without an address form because she may not be telling the truth
While you're on your delivery route, a customer comes up to you and complains about a negative
experience she had with one of your coworker's. You can tell she really wants to talk to someone about
what happened. - Correct Ans: ML -Let her know you're sorry about what happened after she expressed
her concerns and ask if she would like to talk to your supervisor.
LL -Ask if there is anything you can do to help and apologize about what happened
As you're finishing up an assignment before you leave for your delivery route, you see a coworker having
trouble on a task next to you. - Correct Ans: ML -Help explain the task quickly to your coworker so you
can finish your assignment on time.
LL -Finish your own assignment since they didn't ask you for help
You are on your route when you come across an upset customer. He needs a product that is not
available at his local post office and does not have time to find it elsewhere. - Correct Ans: ML -Ask the
customer what he needs the product for, and recommend other options that are available.
LL -Locate the product at another post office and ask your supervisor if you can personally pick it up
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller YourExamplug. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75860 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now