What Happens when theres Poor Communication? - ✔️✔️- pt misunderstanding directions
- pt not following treatment
- pt no trusting us = not telling us the full story
- workflow breakdowns
therapeutic relationship - ✔️✔️a constructive, purposeful relationship focused on the needs of the client
- helping clients manage their health and live effectively
- promote optimal independence in their daily lives
Relationship - ✔️✔️ongoing connection made with another person through intepersonal communication
Peplau's Theory - ✔️✔️develop interaction between nurse and patient. (ex. nurse facilitates interpersonal
relationships)
phases of relationship - ✔️✔️orientation, working and termination
Orientation phase - ✔️✔️when the nurse and the patient meet and get to know each other
- building rapport
- seeking information through questions, history and assessments
working phase - ✔️✔️the nurse does interventions and when the nurse and the patient work together to
solve problems and accomplish goals
- physical care provided and health care teaching
- discharge planning done here
termination phase - ✔️✔️The final, integral phase of the nurse-patient relationship in which discharge
planning and educating takes play
,Human Communication - ✔️✔️the process of making sense out of the world and sharing that sense with
others by creating meaning through verbal and nonverbal messages
Communication - ✔️✔️A process through which you send messages to and receive messages from others.
interpersonal communication - ✔️✔️the exchange of thoughts, feelings, and beliefs between two or more
people
- "i-thou" relations
- sharing true dialogue and honest sharing of self with others
impersonal communication - ✔️✔️Communication that treats people as objects or that responds only to
their roles rather than to who they are as unique people.
Elements of Interpersonal Communication - ✔️✔️- a distinctive form of communication
- transaction involving mutual influence between individuals
- helps manage our relations
other-oriented - ✔️✔️being focused on the needs and concerns of others while maintaining one's
personal integrity
mass communication - ✔️✔️the communication of a concept or message to large audiences
public communication - ✔️✔️communication directed at an audience that is larger than a small group
small group communication - ✔️✔️communication occurring within small groups of three or more people
source - ✔️✔️the originator of the ideas and feeling expressed
- encodes a message
,Message - ✔️✔️written, spoken, and unspoken elements of communication to which people assign
meaning
channel - ✔️✔️the means by which a message is communicated
receiver - ✔️✔️the person who receives and interprets the message
- decodes a message
noise - ✔️✔️anything that interferes with, distorts, or slows down the transmission of information
- can be literal, like a tv or others speaking
- can be psychological, and our thoughts can distract us
Feedback - ✔️✔️the response to the message
- could be verbal or non verbal
- without this, communication is rarely effective
context - ✔️✔️the physical or psychological environment in which communication occurs
types of context - ✔️✔️physical, temporal, psychological or cultural
Transfer Model - ✔️✔️shows communication as an action, or a transferring of meaning from source to
receiver
- communication takes place when a message is sent and received
- receiver is considered as an endpoint
- its is quite linear
Exchange Model - ✔️✔️communica as an interaction or exchange in a two way process
- feedback is incorporated
, - human communication occurs when receiving and responding to the source
transaction model - ✔️✔️human communication is a simultaneous interaction or transaction between
two
- we dont just communicate to exchange messages, we communicate to create relationships
- both mutually interactive and a person is both a receiver and a messenger
Interpersonal Communication Principles - ✔️✔️1. Interpersonal communication connects us to others
2. Interpersonal communication is irreversible
3. Interpersonal communication is complicated
4. Interpersonal communication is governed by rules
5. Interpersonal communication involves both content and relationship dimensions
symbols - ✔️✔️word, sounds or visuals that represent a message
- often misinterpreted
implicit rules - ✔️✔️learing these rules from experience and observing others
explicit rules - ✔️✔️rules that have been clearly articulated and communicated
metacommunication - ✔️✔️messages (usually relational) that refer to other messages; communication
about communication
- accurately decoding unspoken or verbalized meta-messages allow you what people acutually mean
Context and Relationship - ✔️✔️the context and content of the message is influenced by the relationship
one has with the messenger
INTRApersonal communication - ✔️✔️communication with oneself = self talk
- requires being aware of yourself
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