Confidentiality
Confidentiality refers to - ✔✔safeguarding consumers from unauthorized disclosures of information
given in the service relationship, unless authorized by the individual served or by law.
Consult - ✔✔Document, document, document. Never alter records
Primary service providers have the responsibility to inform consumers about the limitations of
confidentiality. These include: - ✔✔1. When the consumer gives consent
2. When a consumer poses a danger to self or others.
3. When a consumer discloses an intention to commit a crime.
4. When the provider suspects abuse or neglect of a child, elderly person, or disabled adult.
5. When there is a court order.
6. When the provider is involved in consultations or supervision.
7. When coworkers request or handle confidential information.
Privacy refers to - ✔✔the constitutional right of an individual to decide the time, place, manner, and
extent of sharing oneself with others.
Privileged communication is a - ✔✔legal concept that protects against forced disclosure in legal
proceedings that would break a promise of privacy. This privilege belongs to the consumer. Often, it
does not apply to group or family services while confidentiality does.
Professionals have duties to consumers, - ✔✔their agency, their profession, to the community, to the
members of consumers' families, and to themselves. Ethical dilemmas arise when there are conflicts
between responsibilities.
The duty to warn and protect involves - ✔✔properly identifying consumers who are likely to do harm
to others, protecting third parties, and appropriately treating the identified consumer.
When it becomes necessary to break confidentiality, - ✔✔it is a good idea to inform the consumer in
advance and also to invite the consumer to participate in the process.
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