"P" in PERC - Perception by customers that we respect their time and move them as
quickly as possible
"E" in PERC - Every customer leaves the store in a better mood than when the
customer arrived
"R" in PERC - Recognize each customer as an individual
"C" in PERC - Consistently produce a high quality beverage
10 oz - Short
16 oz - Tall
20 oz - Grande
24 oz - Super
Teddy Bear - Caramel and White Chocolate
Mocha Mocha - Chocolate
White - White chocolate
Caramel Marvel - Only caramel
Mocha Caramel - chocolate and caramel
Amount of tonic in a tall frozen drink - 4 pumps
Amount of tonic in a grande frozen drink - 5 pumps
Amount of tonic in a super frozen drink - 6 pumps
Ice in frozen drinks - Heaping cup
Expresso shots in short - 1
Expresso shots in tall and grande - 2
Expresso shots in super - 3
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