BIGGBY Final Knowledge Test | Questions & Answers (100 %Score) Latest Updated
2024/2025 Comprehensive Questions A+ Graded Answers | With Expert Solutions
Mission Statement - Create one new BIGGBY COFFEE fanatic per day, per store, who will actively
promote us to others.
Direct effect of P - Greet customers within 3 steps of the door; thank customers for their patience when
service is slow.
Direct effect of E - Engage customers with energy, excitement, and enthusiasm; run laps every 15
minutes.
Direct effect of R - Learn customers names, drinks, and stories; make suggestions to customers who do
not know what to order.
Direct effect of C - Never serve lattes with more than 1/2" of foam; use exact measurements when
preparing drinks--don't guess.
Five Minute Rule - All products must be available with the door unlocked 5 minutes before and after
open/close.
What concentration should sanitizer be and how long should dishes be submerged. - 150/200ppm +
1 minute
What does Fair Trade mean? - Farmers organize as cooperatives are paid fairly for their beans.
What are the Fair Trade beans? - Black and Tan, French Roast, Rwanda.
What are the Organic Beans? - Black and Tan, French Roast, Costa Rica.
What is the refill policy? - On free refill in house or for people with Biggby mugs.
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