What is the correct version of P of PERC - Perception by customers that we respect
their time and move them as quickly as possible
What is the correct version of E of PERC - Every customer leaves the store in a better
mood than when the customer arrived
What is the correct version of R of PERC - Recognize each customer as an individual
What is the correct version of C of PERC - Consistently produce a high quality beverage
What is the mission statement - Create one new biggby coffee fanatic per day,per store,
who will actively promote us to others
Which pair of procedures most directly affect P of PERC - Great customers within three
steps of the door; thank customers for their patience when service is slow
Which pair of procedures most directly affect E of PERC - Engage customers with
energy, excitement,and enthusiasm; run laps every 15 minutes
Which pair of procedures most directly affects R of PERC - Learn customers' names,
drinks, and stories; make suggestions to customers who don't know what to order
Which pair of procedures most directly affects C of PERC - Never serve lattes with more
than 1/2" of foam; use exact measurements when preparing drinks-don't guess
Select the correct version of our cultural values - Be happy. Have fun. Make friends.
Love people. Drink great coffee.
Which of the following appearance and uniform policies are NOT related to safety or
sanitation - Our jewelry policies
What does FIFO stand for? Which products do we use FIFO on - First in, First out; all of
our products
What concentration should the sanitizer be (in ppm) and how long should the dishes be
submerged - 150/200 1 minute
What is the refill policy for iced tea and lemonade - One free refill next refill is full price
Define the term fair trade coffee, and which of our coffees are fair trade? - Farmers
organized as a cooperatives are paid fairly for their beans; Black and Tan, French roast
and Rwanda
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