Perc - Perception by customers that we respect their time and move them as quickly as
possible.
Every customer leaves the store in a better mood then when the customer arrived.
Recognize each customer as an individual.
Consistently produce high quality beverages.
Our mission - Create one new biggby coffee fanatic per day per store who will actively
promote us to others
Cultural value - Be happy
Have fun
Make friends
Love people
Drink great coffee
Danger zone - 40-135 degrees
Two species of coffee plants - Arabica and Robusta
All of our coffees are roasted - Medium, medium-dark, dark
Our coffee is roasted how often - Every week
Fair trade coffee - Ensures that family farmers organized as co-operatives receive a fair
price.
French roast, Rwanda, and Black and Tan
Organic coffee - Grown without the use of harmful pesticides or herbicides.
French roast, Black and Tan, and Costa Rican
Flavored coffee - Creme brulee, hazelnut cream, and Michigan cherry
Decaf coffee - Biggbys best, French roast, and hazelnut cream
Coffees biggest enemy - Air and moisture
3 coffees available every day - 1st airpot: biggby best
2nd airpot: french roast
And espresso via shots
If an adult wanted a Magic Milk, it would e referred to as - an Iced Steamer
Magic Milk Procedure - Add 2/3 cup of ice- to the line
8oz-1 pump thick, 2 pumps thin
16oz- 2 pumps thick, 4 pumps thin
With coffee in the drive through what do you ask... - How many cream and sugar would
you like?
FIFO - First in. First out. Place new products behind existing products.
Shotpuller priorities - 1. Pull shots and set up drinks
2. Brew coffee
3. Run laps/ Maintain facility
Frozen Latte Procedure - Measure a heaping cup of ice and pour into blender
Add tenacious tonic- 4, 5, 6
Add appropraite syrup
Add espresso-2,2,3
Blend
Creme Freeze - frozen non-coffee drinks
Level cup of ice
Tenacious tonic-4,5,6
Add syrup, fruit, and liquid base-4,5,6
True or False:
A single tea plant can produce white, green, oolong, or black tea. - True
Fermentation of Green tea - Not fermented
Green tea offerings - Chinese flower, organic green
Fermentation of Oolong tea - partially withered and fermented
Oolong tea offerings - Pomegranate Oolong
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