CPHQ Exam Questions with Correct Answers
When examining the relationship between staff and patient outcomes, which of the following is the most appropriate to assess? - Answer-patient safety data and overtime data; Using patient safety data and correlation to overtime data are appropriate indica...
CPHQ Exam Questions with Correct
Answers
When examining the relationship between staff and patient outcomes, which of the
following is the most appropriate to assess? - Answer-patient safety data and overtime
data; Using patient safety data and correlation to overtime data are appropriate
indicators to identify a relationship between the two
A healthcare quality professional is conducting a study to determine how many patients
contracted influenza despite receiving flu shots. This study is evaluating - Answer-
efficacy; Efficacy measures the effectiveness or ability of the intervention (influenza
vaccination) to achieve the desired results
Which of the following is the best example of use of human factors engineering? -
Answer-designing products to prevent tubing misconnections; Human factor
engineering takes into account the interactions between humans and product.
Which of the following adverse events is NOT considered a sentinel event? - Answer-
suicide threat by a patient in a confined 24-hour care setting; this is a clinical behavior
expression and not an unanticipated event
The success of a performance improvement program will be most influenced by the -
Answer-culture of the organization; Significant factor that must be considered when
implementing any program
A hospice agency conducted a satisfaction survey of all 200 patients currently receiving
pain management services. When asked if they were satisfied with their pain
management, 170 patients said yes, and 30 said no. A target satisfaction rate of 90%
has been set. In this situation, a healthcare quality professional should - Answer-review
all dissatisfied responses for similarities; The goal was not reached. Further
examination of potential trends to identify opportunities for improvement is a component
of continuous quality improvement.
A patient safety program can best be enhanced by which of the following technologies?
- Answer-barcode system for medication administration; A technology that forces a
double checking of patients against medication orders
A strategy used in brainstorming is that ideas are - Answer-all recorded.; Brainstorming
is an idea generation tool intended to allow for all ideas to be considered without
judgment, censoring, or prioritization. It is critical to the process that no ideas or
participation is discouraged. All ideas should be recorded.
, A summary of antibiotic usage for the fourth quarter showed that an internal medicine
department did not meet pre-established criteria in 82% of the patients reviewed.
Following review, the Pharmacy and Therapeutics Committee should recommend that
the results be shared first with the - Answer-chief of the department.; In a medical staff
hierarchy, the chief or chair of the department has responsibilities for addressing
departmental performance
A healthcare quality professional is attempting to refine the differences between an
organization's objectives and the stakeholder needs. Which of the following tools is
most appropriate? - Answer-gap analysis; Whenever there is an evaluation between
current state and future state/requirements, gap analysis is the tool of choice
Timeliness and compliance of documentation were discussed at a multidisciplinary team
meeting. To evaluate the effectiveness of the team's action plan, which of the following
will provide the most useful information? - Answer-medical record review
When using cost-benefit analysis in decision-making, it is important to remember that -
Answer-qualitative and quantitative data should be used.; In addition to quantitative data
such as cost, qualitative information such as patient experience should be considered
when performing a cost-benefit analysis.
Problem-solving, cross-functional understanding, expanded areas of expertise, and
increased span of knowledge are examples of - Answer-the benefits of teams.; All of the
above are key benefits of a performance improvement team
The following data has been provided to a healthcare quality professional: Which of the
following is the best choice for beginning clinical-pathways implementation in an
organization? - Answer-heart failure; Physician champions are key in the development
of clinical pathways. Heart failure should be prioritized because they not only have a
champion but have data supporting the need for outcome improvements with LOS
variance and a readmission rate of 10%.
A healthcare provider recently conducted a customer satisfaction survey that focused
on the five key quality characteristics in the graph below: By analyzing the information,
the provider can identify that customers were most dissatisfied with: - Answer-Cost and
most satisfied with caring
Which of the following team members is responsible for keeping meetings focused? -
Answer-The facilitator facilitates and is responsible for team focus
The best way to evaluate the effectiveness of performance improvement training is
through - Answer-Observed behavioral changes: it demonstrates transfer of knowledge
into practice
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