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MAN 320F Final, MAN 320F Exam 2 Questions and Answers
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MAN 320F Final, MAN 320F Exam 2 Questions and Answers
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MAN 320F Final, MAN 320F Exam 2 Questions and AnswersWhich of the following are the main processes that lead to team effectiveness?
a. Effort, knowledge, and strategy
b. Team output, team growth, individual learning
c. Resources and systems, nature of tasks, and team composition - Answer -a. Effort, knowledge, and strategy
In today's environment, research shows that managers and team leaders spend relatively little time dealing with conflicts.
True
False - Answer -False
There are six different principles of persuasion. They are:
a. Commitment and consistency, social proof, liking, reciprocity, scarcity, and authority
b. Commitment and consistency, social proof, liking, reciprocity, influence, and power
c. Commitment and consistency, conflict, liking, reciprocity, influence, and power - Answer -a. Commitment and consistency, social proof, liking, reciprocity, scarcity, and authority
When a team achieves its performance goals regarding quantity, quality, and timeliness of work results, the __________ characteristic of team effectiveness is being demonstrated.
a. task performance
b. member satisfaction
c. team viability
d. team changeability
e. team excellence - Answer -a. task performance
The five stages of team development are forming, storming, norming, performing, and adjourning.
True
False - Answer -True Len emphasizes cooperation and assertiveness in dealing with conflict situations in his department. Differences are worked through together so that everybody's concerns are addressed and everyone gains something in the end. Len uses which conflict management style?
a. Competition
b. Avoidance
c. Collaboration
d. Accommodation
e. Compromise - Answer -c. Collaboration
The potential advantages of group decision making include:
more knowledge and expertise being applied to the problem
more alternatives being considered
greater understanding and acceptance of the final decision
more commitment among group members to making the final decision work
True
False - Answer -True
Team performance can suffer when:
a. goals are unclear.
b. goals are too focused on individual-level accomplishments.
c. resources are inefficient to accomplish the task.
d. when goals are insufficiently challenging.
e. All of the above. - Answer -e. All of the above.
Accommodation is a conflict management strategy may be used when an issue is trivial.
True
False - Answer -False
All of the following are types of position power EXCEPT:
a. reward power.
b. coercive power.
c. legitimate power.
d. statutory power.
e. information power. - Answer -d. statutory power.
Ralph makes it a point to always offer help in technical areas in which he is skilled and knowledgeable. His subordinates trust his judgment, and follow his direction. What type of power is Ralph exerting?
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