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MAN 320F Final Exam Questions and Answers (Graded A)
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MAN 320F Final Exam Questions and Answers
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MAN 320F Final Exam Questions and Answerstask performance - Answer -When a team achieves its performance goals regarding quantity, quality, and timeliness of work results, the __________ characteristic of team effectiveness is being demonstrated.
A. task performance B. team viability C. member satisfaction D. team excellence
true - Answer -The potential advantages of group decision making include more knowledge and expertise being applied to the problem, more alternatives being considered, greater understanding and acceptance of the final decision, and more commitment among group members to making the final decision work. True False
true - Answer -Having the formal authority to approve or deny employees requests for job transfers, equipment purchases, overtime, or personal time off are examples of a manager's legitimate power. True False
statutory power - Answer -All of the following are types of position power EXCEPT:
A. statutory power. B. coercive power. C. legitimate power. D. information power. E. reward power.
Positional, personal, and relational - Answer -Considering the framework outlined in the McGinn and Lingo article, the three types of power you can use to resolve tension are: A. Personal, influence, and relational B. Positional, personal, and relational C. Reciprocity, personal, and social proof Expert power - Answer -Ralph makes it a point to always offer help in technical areas in which he is skilled and knowledgeable. His subordinates trust his judgment, and follow his direction. What type of power is Ralph exerting?
A. Coercive power B. Reward power C. Legitimate power D. Referent power E. Expert power
false - Answer -In today's environment, research shows that managers and team leaders spend relatively little time dealing with conflicts. True False
true - Answer -The five stages of team development are forming, storming, norming, performing, and adjourning. True False
Collaboration - Answer -Len emphasizes cooperation and assertiveness in dealing with conflict situations in his department. Differences are worked through together so that everybody's concerns are addressed and everyone gains something in the end. Len uses which conflict management style? A. Accommodation B. Competition C. Collaboration D. Compromise E. Avoidance
having the leader express his/her preference for a particular course of action. - Answer -
Groupthink can be avoided by doing all of the following EXCEPT: A. creating subgroups that each work on the same problem. B. having the leader express his/her preference for a particular course of action. C. inviting outside experts to observe and react to group processes. D. writing alternative scenarios for the intentions of competing groups. E. assigning the role of critical evaluator to each group member.
all answer choices are correct - Answer -Team performance can suffer when: A. resources are inefficient to accomplish the task. B. when goals are insufficiently challenging. C. goals are unclear. D. goals are too focused on individual-level accomplishments. E. All of the answer choices are correct nominal group technique - Answer -The team decision technique of __________ asks everyone to respond individually and in writing to a basic question such as: 'What should be done to improve the effectiveness of this work team?'
A. statutory technique B. freewheeling technique C. brainstorming technique D. nominal group technique E. Delphi technique
They should let members plan and control their own work - Answer -Which statement about self-managing teams is most accurate? A. They always improve performance, but not satisfaction B. They should have limited decision-making authority C. They should let members plan and control their own work D. They operate with elected team leaders
Consensus - Answer -When a team decision requires a high degree of commitment for its implementation, a(n) ________ decision is generally preferred. A. authority B. consensus C. majority rule D. minority rule
upward referral - Answer -The indirect conflict management approach that uses the chain of command for conflict resolution is known as __________. A. appeal to common goals B. upward referral C. avoidance D. smoothing
Collaboration - Answer -Which approach to conflict management can be best described as both highly cooperative and highly assertive?
A. collaboration B. competition C. compromise D. accomodation
informal systems - Answer -Organizational politics occur in the ________ of an organization
A. informal systems B. boundaries C. formal systems D. hierarchical structures true - Answer -House's path-goal theory of leadership assumes that a leader's key function is to adjust his or her behaviors to complement situational contingencies that influence the accomplishment of personal goals and organizational goals. True False
general environment - Answer -Complexity refers to the variety of things you need to pay attention to in the environment. The context of the market, environmental considerations, and social changes deal with the: A. Specific environment B. General environment
true - Answer -Radical change, or transformational change, results in a major overhaul of the organization or its component systems. True False
false - Answer -The central assumption behind the GLOBE theoretical model is that similar attributes and entities across cultures are most effective in organizations. True False
subcultures - Answer -__________ are groups of individuals with a unique pattern of values and philosophy that is NOT inconsistent with the organization's dominant values and philosophy.
A. Tributary cultures B. Subordinate cultures C. Subcultures D. Collateral cultures E. Countercultures
all of the answer choices are correct - Answer -Leaders influence the culture of an organization by which of the following actions: A. Hire and fire individuals B. Communicate and behave C. React to problems or crises D. Allocate rewards E. What they pay attention to (customer satisfaction, profits, etc.) F. All of the answer choices are correct
invisible - Answer -Values, underlying assumptions, and deep beliefs make up the ______ component of an organization's culture.
A. Visible B. Invisible
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