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MAN 320F Exam 1 with complete solutions
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MAN 320F Exam 1 with complete solutions
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MAN 320F Exam 1 with complete solutionsorganizational behavior - Answer -Systematic study of actions/attitudes people exhibit in
an organization
meaning of life - Answer -money
roles of managers - Answer -ensure the organization reaches goals and objectives (POLC)
successful vs. effective managers - Answer -- Effective managers are great at "getting the job done"... "job"=getting goals/obj. Org done
- Successful manager: going up the corporate ladder
- Not mutually exclusive
- Successful managers have much more networking time allocated while effective managers have a lot more time allocated to communication
determinants of employee performance - Answer -1. productivity
2. absenteeism
3. turnover
what do business leaders really want in their people? - Answer -Character: behavior when no one is looking
Selfishness vs. benevolence
Boldness vs. fear
Dependability vs. inconsistency
Diligence vs. laziness
Discernment vs. shortsightedness
Endurance vs. despair
Enthusiasm vs. apathy
Flexibility vs. stubbornness
Machiaveli (founder of modern day political theory) - Answer -- Self centered, deceptive,
exploit others to achieve their goals
- "It's better to be feared than loved"
- "The end justifies the mean" ethical behavior in business - Answer -Research shows executive actions are most important factor bc leadership sets the tone
Chance of me being unethical increases if executives are
actions to take in an unethical org - Answer -1. prevention
2. blow the whistle (call it out)
We want to understand how personality & perception, values & attitudes, ethics & behavior help us understand: - Answer -1. Job satisfaction (leads to decrease in turnover, absenteeism, deviant behavior, incr. Customer satisfaction, productivity → all lead to INCREASED PROFITS
Work itself
Pay
Advancement opp.
Supportive supervisors/coworkers
Individuals own personality
2. Job involvement
3. Job commitment
Synergistic decision making is based on the premise that: (1+1=3) - Answer -1. People are supportive
2. They follow a rational sequence of activities
3. They can perform beyond the sum of their individual resources
interpersonal process - Answer -1. Listening to others
- objectively weigh what has been said
- Try to understand contributions from others
2. Supporting their efforts to perform
3. Differing constructive rather than defensive
Constructive differing: state differences without accusing
Treat differences as a source of ideas
4. Participating equally
Recognize that you are facing the problem as a group
Determine where your team is at (what's your teams' goal/objectives)
Ask less talkative members to contribute
Ensure that ALL members feel comfortable to participate
rational process (6 steps) - Answer -1. Analyze the situation
2. Identify objectives/goals
3. Simplify the problem
4. Consider alternative strategies
5. Discuss adverse consequences
6. Reaching a consensus decision
- No voting/majority rule
- Priority placed on ranking items that all members can accept
- Alternatives modified to satisfy members with reservations
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