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MAN 320F Exam 1 Aroian Questions and Answers
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MAN 320F Exam 1 Aroian Questions and Answers
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MAN 320F Exam 1 Aroian Questions andAnswers
Organizational Behavior - Answer -The systematic study of the actions and attitudes that people exhibit within organizations.
Goals of Organizational Behavior - Answer --Explain
-Predict
-Influence/control
why do we care? $$$ - high job satisfaction => high performance => high profits
Fundamental laws of business - Answer -1) It always takes longer than you scheduled!
2) It always costs more than you budgeted!
3) When placed in difficult situation, people will take the path of least resistance
What do managers do? - Answer -Ensure that the organization achieves its goals and objectives
By:
-Planning
-Organizing
-Leading (sometimes)
-Controlling
-Make decisions
-Allocate resources
Few absolutes in business - Answer -- The first law of thermodynamics (also called the law of conservation of energy)
-How often is it true?
--The definition of a scientific law is that it is always true
-It always take longer than you scheduled
-It always cost more than you budgeted
Successful manager vs. Effective manager - Answer -An *effective manager* is great at "getting the job done"
-communication A *successful manager* gets the promotions, moves up the corporate ladder
-Human resource management, networking w/ ppl in own org, customers, competitors --not mutually exclusive; can be both-- *Average managers*
-Traditional management
The meaning of life - Answer -Money
successful organization - Answer -• The right balance of management and leadership to
ensure that the organization achieves its goals and objectives.
Determinants of employee performance - Answer -• Productivity
-amount of work that's being accomplished (# of items being produced, # of tax returns you do per day)
• Absenteeism
- Rate at which employees don't come to work (cost associated w/ this) • Turnover
- Rate at which employees quit or leave an org (in fast food it's about 500% ; low skill level --> high turnover and that's ok) - Reducing turnover helps business decrease cost
• Job satisfaction
- positive correlation w/ job satisfaction and productivity - negative correlation w/ absenteeism and turnover - job satisfaction is down if ppl are leaving org
• ...only really care about making $$
What are some of the organizational challenges and opportunities? - Answer -• The typical employee is getting older
• The world is flat - competitively (globalization)
• globalization -competing internationally not just nationally • Historical loyalty-bonds between employees and employers are being severed -more loyalty now to career path; stats say after graduation you'll be at that job no more
than 2 yrs
how to manage diversity - Answer -respond to those differences in ways that ensure employee retention and greater productivity while, at the same time, not discriminating
the cost of fraud - Answer -Over 200 billion for 40 of the top 100 fortune companies
-Accounting --AIG, Bank of America, Boeing, Bristol-Myers Squibb
-Securities
-Consumer
-Discriminatory practices
-Antitrust activities
-Undisclosed executive pay
-Patent infringement
-Other
between 2000-2015 $227,298,100,000 in fines & penalties
comes down to greed
What do leaders want? - Answer -•Character -what do you do when no one's watching? •Benevolence vs Selfishness -are you willing to help others w/o something in return?
•Boldness vs. Fear
-confidence to do what's just, right, & true
•Endurance vs Despair
-ability to withhold stress & still do your best •Enthusiasm vs Apathy
-expressing joy while you work, enjoy what you do •Flexibility vs Stubbornness
-ability to change plans
personality - Answer --a relatively stable set of characteristics that influences an individual's behavior
-the way in which an individual reacts and interacts with others
-often described in terms of traits such as shy, aggressive, lazy, loyal
big 5 model of personalities - Answer -•Extroversion -comfort level with new relationships
-Sociable, gregarious, and assertive
-want sales ppl to be extroverted
•Agreeableness
-how likely are you to defer to someone else, are you trusting •Conscientiousness -are you organized, capable
-mesaure of reliability
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