PFCC- Exam 3; Questions and Answers 100%
Correct
patient experience Correct answer-The sum of all interactions, shaped by an
organization's culture, that influence patient perceptions across the continuum of care.
-experience.. for patients Correct answer-personalization
security
dependabil...
PFCC - Exam 3 ; Questions and Answers 100% Correct patient experience Correct answer -The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. -experience.. for patients Correct answer -personalization security dependability transparency perception experience... for the organizer Correct answer --clinical quality and safety - patient approval - operational/financial performance - employee engagement patient and family centered care Correct answer -an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families. It redefines the relationships in health care. respect & dignity PFCC - Exam 3 ; Questions and Answers 100% Correct information sharing collaboration participation Correct answer -4 principles of patient -family centered care respect and dignity Correct answer -• Privacy - Knock before you enter • Control - Ask my permission before touching • Choice - What is our plan B? • Humor - Making me smile to take my mind off things • Matter -of-factness - Give it to me straight effectively sharing information Correct answer -Be clear and consistent Develop a communication strategy Share the information multiple times Explain why Don't forget the power of a good conversation Create a environment that is open to sharing information Always stay within HIPPA laws
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