MNGT 381 Midterm Test With Complete Solution HR - Answer the policies, practices and systems that influene emlpoyee behavior, attitude, and performance human capital - Answer An organization's employees, described in term s of their training, experience, judgment, intelligence, relationships, and in sight. The concept of HRM implies that employees are ... of the emplo yer. - Answer resources sustainable competitive advantage - Answer an organization is better than competitors at something and can hold that advantage over a sustained period of time high perfomance work system - Answer Technology, organization al structure, people, and processes all work together to give an organization a compe titive advantage, getting the most out of your employees HR Product Lines - Answer 1. Administrative services and transact ions 2. Business partner services 3. Strategic partner HR responsibilities - Answer establishing + administering personnel polic ies ensuring compliance w labor laws Job Analysis - Answer the process of getting detailed informat ion about jobs Job Design - Answer the process of defining the way work will be p erformed and the tasks that a given job requires selection - Answer •Process by which the organization identifies applicants wit h the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals. qualities employers look for in employees - Answer 1. problem sol ving skills 2. teamwork skills 3. written communication skills 4. leadership skills 5. strong work ethic training - Answer A planned effort to enable employees to learn j ob-related knowledge, skills, and behavior development - Answer the acquisition of knowledge, skills, and beh aviors that improve an employee's ability to meet changes in job requirements and in c ustomer demands Performance Management - Answer The process of ensuring that employees' activities and outputs match the organization's goals HR may be responsible for developing or obtaining questionnaires a nd other devices for measuring performance. Establishing and Administering Personnel Policies - Answer hiring discipline promotions benefits Workforce Analytics - Answer the use of quantitative tools and scientific methods to analyze data from human resource databases and other sour ces to make evidence-based decisions that support business goals number driven data Equal Employment Opportunity - Answer employee safety and health, em ployee pay and benefits, employee privacy, and job security Ethics - Answer the fundamental principles of right and wrong Internal Labor Force - Answer an organization's workers (its emplo yees and the people who have contracts to work at the organization) External Labor Force - Answer individuals who are actively seeking employment Number and kinds of people in external labor market determi ne kinds of human resources available to an organization Aging Workforce - Answer Workers 55+ are the fastest growing wo rkforce group. The number of workers between the ages of 16 and 24 is dec reasing. mentoring programs - Answer assigning older workers to younger s o the knowledge is passed on + not lost diverse workforce - Answer •Gro wing diverse in race, ethnicity, and gender •fastest group is multi racial (hispanic) •Immigration important source of growing diversity
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