Guidewire Claim Center Professional BA
Exam. Questions and Correct Answers,
With Complete Solution 2024/25.
What does an end user need to access a GW app
A supported web browser and a valid username and password
What is one thing that determines what data is gathered on a claim intake screen
Type of claim (auto, homeowners)
When a user attempts to log into CC, what 3 pieces of info does the app attempt to determine?
1. can the user be authenticated
2. what are the users roles
3. what is the users startup page
What is the purpose of an exposure?
Used to track potential payments on one coverage for one claimant
What are two mechanisms used to determine if a payment requires approval?
1. Authority Limits
2. Transaction Approval Rules
What two mechanisms are referred to as a check?
A physical paper check and an EFT
What is a set of activities on a claim called?
A workplan
What are the three types of service requests?
1. Service only
2. Quote only
3 Quote and service
What is an incident?
The 'what" that was lost or damaged
What are the six assignable objects in CC base configuration?
1. Claims
2. Exposures
3. Activities
, 4. Service requests
5. Matter (litigation)
6. Subrogation
When does object assignment happen?
Object creation and manual object reassignment
What are the two basic building blocks of the CC org structure
Users and groups
What is the difference between a policy and a PolicyType in CC?
Policy - a product that is sold to customers, promises to pay money for specified loss types. Contract
between insured and insurer
PolicyType - Identifies the line of business associated with a policy, and indicates the coverages
(CoverageTypes) that can be associated with the policy
What is the purpose of a CoverageSubtype?
It connects coverage types to exposure types
What are some coverage types?
Collision, comprehensive, general liability, medical payments
What is the purpose of segmentation?
Process of determining a strategy for processing a claim. determines complexity so that appropriate
assignment can be made
What happens during automated claim setup?
1. The claim is segmented
2. The claim is assigned to a group and user
3. Activities may be created for work that must be done on the claim
What are 3 ways a claim can be entered into CC?
1. Portal (by user or agent)
2. New claim wizard (by adjuster)
3. External application (Imported by FNOL system)
What are the highest and lowest levels of maturity of a claim and exposure?
Ability to pay and New loss completion
What are two attributes of a group used in determining assignment?
Group type and group region
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