PUBLIX MANAGEMENT QUESTIONS AND CORRECT ANSWERS{GRADED A+]
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Course
PUBLIX MANAGEMENT
Institution
PUBLIX MANAGEMENT
PUBLIX MANAGEMENT
QUESTIONS AND CORRECT
ANSWERS{GRADED A+]
According to the Wilmot-Hocker Assessment Guide, the
question "What attitudes toward conflict do participants seem
to hold?" helps clarify which of the following components? -
correct answer-orientation to the conflict
EXP:Attitudes ...
PUBLIX MANAGEMENT
QUESTIONS AND CORRECT
ANSWERS{GRADED A+]
According to the Wilmot-Hocker Assessment Guide, the
question "What attitudes toward conflict do participants seem
to hold?" helps clarify which of the following components? -
correct answer-orientation to the conflict
EXP:Attitudes toward conflict often set the stage for how one
responds to conflict. Attitude toward conflict is one of the first
things to consider when assessing a situation.
Which of the following is not an example of a core personal
issue? - correct answer-values
-Explanation: Core personal issues are those that underlie other
issues; they are the foundation for how people think and
,interact in conflict situations. These core personal issues affect
one's attitudes and values in conflict situations. See pages 65
and 66 for more information.
A newlywed couple was having trouble resolving their disputes.
The husband felt like he was trying to solve the problems, but
his wife did not take him seriously during the discussions
because she would do something else while they were talking -
laundry, redecorating, etc. They decided that they would have a
"meeting" to discuss issues when they arose. The meeting
would be a time where they would shut out all distractions and
discuss the situation until a solution arose. What is the
paramount goal in this situation? - correct answer-Process
Explanation :Although the couple has overlapping goals in the
conflict, the primary goal is process. The couple was having
more trouble resolving the conflict than with the other possible
goals in the conflict
Name the two issues that are the "drivers" of disputes (they
underlie the other two issues during a conflict situation). -
correct answer-Identity; relational
,Explanation: At the core of conflict is a person's concept of who
they are and how they want to be treated in relationships.
Identity is who a person perceives themselves to be, and
relational issues describe the way a person wants to be treated
in a relationship.
Adaptability is an important characteristic to have, especially
when dealing with what type of goals? - correct answer-
Transactive goals
-Adaptability is especially important when dealing with goals
that are changing. Transactive goals are those that appear
during a conflict. One must be adaptable to deal with this type
of goal, which changes because of the communication
transaction. See page 86 for more information.
A university in the East is having money problems. The
president of the university asked the departments to come up
with some fundraising activities for the university. The science
department explained their goals, "to establish an after-school
science program to get elementary aged children interested in
the field. The money collected from the program would
alleviate our current monetary problem, and provide
continuous funds over the years to the science department. We
will bring our results to next semester's meeting to further
, develop our plan." The science department's goals are missing
which characteristic of collaborative goals? - correct answer-
goals recognize interdependence.
Explanation:
The statements did not discuss how the science department's
idea would affect the rest of the university. By starting an after-
school program, other departments could be involved in
numerous ways. The science department also failed to mention
how making sure they have money would help the university-
wide funding problem. See pages 92 and 93 for more
information.
Caitlin ran to her mother to tell on her brother, Sam. Caitlin
said that Sam hurt her hand when they passed each other on
the stairwell. Understanding conflict, Caitlin's mom decided to
sit down with both of the children and ask them what
happened, starting from when they saw each other on the
stairs. She found out that Caitlin, in fact, hurt her hand when
she hit Sam. Sam did nothing in return! Which principle of the
system theory is Caitlin's mom recognize? - correct answer-
Conflict in systems occurs in chain reactions.
Explanations: Caitlin's mom realized that Caitlin was ignoring
her part in the system, and something happened before her
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