Exam (elaborations)
Supervisor level 2- GPSTC (1
- Course
- Institution
Supervisor level 2- GPSTC (1
[Show more]
Seller
Follow
lydiaomutho
Content preview
Counseling/coaching - CORRECT ANSWER-Process by which employees areprovided with the knowledge and skills needed to develop into professiomal
employees
Developmental counseling - CORRECT ANSWER-Employee centered course of
action that helps employees establish goals
Directive counseling style - CORRECT ANSWER-Best used to correct
uncomplicated problems
Used when time is of the essence
Seldom a collaborative effort
Non directive style of counseling - CORRECT ANSWER-Climate created in which an
employee can grow and perform effectively.
Employees are encouraged to seek out and accept responsibility as they develop
their professional skills.
Good two way interchange
Combined counseling style - CORRECT ANSWER-Stresses that planning and
decision making are the responsibility of the subordinate
The employee - CORRECT ANSWER-The agency's number one resource
Immediate supervisors - CORRECT ANSWER-Are the best person to see evidence
of early problems in an employee
Supervisors role in the counseling process - CORRECT ANSWER-Extends to work
related details to intervention in a personal crisis.
Often the first person to recognize employee problems.
Can give employees the skills needed to develop.
Can give referrals as needed.
Early warning indicators - CORRECT ANSWER-Sudden drop in performance
Attendance record changes
Chronic lateness
Change in attitude
Indicators associated with drug or alcohol abuse
Substance abuse signs - CORRECT ANSWER-Noticeable change of personality
Excessive nervousness
Accident prone
Poor performance
, Frequent sick leave
Last minute day off requests
Disheveled appearance
Confrontational
Chronic lateness
Received many complaints
Formal counseling - CORRECT ANSWER-Purpose is to deal with an identified
problem
Not the same as periodic meetings
How to prepare for a counseling session - CORRECT ANSWER-Know the facts of
the issue
Review personnel files
Be familiar with the employee's background
Be prepared for denial from the employee
Prepare questions in advance
Communicate a desire to assist with problem solving with the employee
Goal of discipline - CORRECT ANSWER-to produce desirable behavior
Characteristics of a discipline system - CORRECT ANSWER-Progressive steps and
complete documentation
Focus on correcting problems, not punishment
Provides means for reinforcing good performance
Understood and supported by all
Must produce a measurable outcome
Provide a method for dealing with those who fail to meet standards.
The key to the discipline process - CORRECT ANSWER-The supervisor is key to the
discipline process
They work with the employee daily and are in the best position to observe
performance.
Role of the supervisor in discipline - CORRECT ANSWER-To be a role model.
Nurture professionalism
Initiate disciplinary measures as needed
Steps to discipline without punishment - CORRECT ANSWER-Oral reminder
Written reminder
Decision making leave
Most common types of employee problems - CORRECT ANSWER-Attendance
Performance
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller lydiaomutho. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79650 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now