FMGT
4210
-
Chapter
14:
"Strategy,
the
Balanced
Scorecard,
and
Profitability
Analysis"
Review
Based
on
the
Strategic
Objective,
what
perspective
does
it
relate
to
and
what
would
be
a
performance
measure?
Acquire
new
customers
-
ANS-Customer
Perspective
Number
of
new
customers
Based
on
the
Strategic
Objective,
what
perspective
does
it
relate
to
and
what
would
be
a
performance
measure?
Develop
profitable
customers
-
ANS-Customer
Perspective
Customer
profitability
Based
on
the
Strategic
Objective,
what
perspective
does
it
relate
to
and
what
would
be
a
performance
measure?
Enhance
employee
skills
-
ANS-Learning
and
Growth
Perspective
Average
job-related
training
hours
per
employee
Employee
turnover
rate
Based
on
the
Strategic
Objective,
what
perspective
does
it
relate
to
and
what
would
be
a
performance
measure?
Improve
manufacturing
quality
-
ANS-Internal
Business
Process
Perspective
Percentage
of
defective
product
units
Based
on
the
Strategic
Objective,
what
perspective
does
it
relate
to
and
what
would
be
a
performance
measure?
Increase
information
system
capabilities
-
ANS-Internal
Business
Process
Perspective
Percentage
of
processes
with
real-time
feedback
Based
on
the
Strategic
Objective,
what
perspective
does
it
relate
to
and
what
would
be
a
performance
measure? Increase
on-time
delivery
by
suppliers
-
ANS-Internal
Business
Process
Perspective
Percentage
of
on-time
deliveries
by
suppliers
Based
on
the
Strategic
Objective,
what
perspective
does
it
relate
to
and
what
would
be
a
performance
measure?
Increase
profit
generated
by
each
salesperson
-
ANS-Financial
Perspective
Profit
per
salesperson
Based
on
the
Strategic
Objective,
what
perspective
does
it
relate
to
and
what
would
be
a
performance
measure?
Increase
proprietary
products
-
ANS-Internal
Business
Process
Perspective
Number
of
patents
Based
on
the
Strategic
Objective,
what
perspective
does
it
relate
to
and
what
would
be
a
performance
measure?
Increase
shareholder
value
-
ANS-Financial
Perspecitve
ROA
ROE
Product
cost
per
unit
Return
on
sales
NI
EPS
Customer
cost
per
unit
Based
on
the
Strategic
Objective,
what
perspective
does
it
relate
to
and
what
would
be
a
performance
measure?
Introduce
new
products
-
ANS-Internal
Business
Process
Perspective
Number
of
new
products
Based
on
the
Strategic
Objective,
what
perspective
does
it
relate
to
and
what
would
be
a
performance
measure?
Minimize
invoice
error
rate
-
ANS-Internal
Business
Process
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