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MO 221 Final Questions Complete Questions and Verified Answers A+ Level
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MO 221 Final Questions Complete Questions and Verified Answers A+ Level
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MO 221 Final"After Action Review" (AAR) - correct answer-A structured process for reflecting on action
within the context of a task in order to create important knowledge that can be used to
improve performance.
"How to Love Criticism" Podcast - correct answer-●What are the implications of radical
transparency and continual performance management? (for company culture, teamwork,
motivation, etc.)
●What conditions/people need to be in place to make it successful?
●Would you want to work there? Why or why not?
●How can you create your own "challenge networks"?
Affiliative - correct answer-Best when: team rifts occur, stressful times, teams need
motivation
Climate impact: Positive
Ambiguous Rules - correct answer-Creates uncertainty, threatens goals; Without rules,
people rely on politics
Authoritative - correct answer-Best when: times of change, new vision needed
Climate impact: Very positive
Becoming an Effective Learner - correct answer-What's more important - knowing how to
give feedback or how to receive it?
●Emphasis has been placed on teaching practices/techniques for giving effective feedback.
However...
●The receivers of feedback are in control of:
●What they do and don't "let in"
●How they make sense of what they're hearing
●Whether they choose to act on the feedback
Benefits of Higher Emotional Intelligence - correct answer-•Higher job performance
•Higher salary
•Leadership emergence
•Leadership effectiveness
•More supportive and trusting relationships
•Reduced stress and burnout
Coaching - correct answer-Best when: employees need improving or development
Climate impact: Positive
Commanding - correct answer-Best when: a criss/emergency, with problem employees
Climate impact: Negative
, Communication Problems - correct answer-Increases stereotyping; Reduces motivation to
communicate; Escalates conflict when arrogant
Conflict - correct answer-The process in which one party perceives that its interests are
being opposed or negatively affected by another party.
Conflict Handling Styles Influence Conflict Outcomes - correct answer-- Competing/Forcing
- Collaborating/Problem-Solving
- Compromising
- Avoiding
- Accommodating/Yielding
Conflict-Avoidant Teams - correct answer-Too Much Agreement
(Bias Towards Similarity, Overconfidence)
Conflict-Ridden Teams: - correct answer-Too Much Disagreement
(Relationship Conflict, Sabotage, Undermining)
DANVA: Diagnostic Analysis of Nonverbal Accuracy - correct answer-●Developed by Dr.
Stephen Nowicki Jr. and Dr. Marshall Duke, Professors at Emory University
●Research based on the DANVA tells us:
●Expressing and reading emotions are related
●Women tend to be more skilled than men at reading emotions
●Most skills improve with age
●Personality affects skill
●Skills affect relationship success
●Family environment affects skill
Democratic - correct answer-Best when: need buy in, input from employees is valuable
Climate impact: Positive
Differentiation - correct answer-Different values/beliefs; explains cross-cultural and
generational conflict
Emotional Intelligence (EI) is considered an important leadership competency - correct
answer-A set of abilities to perceive and express emotion, assimilate emotion in thought,
understand and reason with emotion, and regulate emotion in oneself and others.
Key Components of EQ:
●Ability to read others
●Ability to respond to others' emotions
Emotional Intelligence (EI) Model - correct answer-Relationship Management (Highest):
Managing other people's emotions
Social Awareness: Understanding and sensitivity to the feelings, thoughts, and situation of
others
Self-management: Controlling or redirecting our internal states, impulses, and resources
Self-awareness (Lowest): Understanding your own emotions, strengths, weaknesses,
values, and motives
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