BOP Final Exam Questions and Answers (Graded A)BOP Final Exam Questions and Answers (Graded A)BOP Final Exam Questions and Answers (Graded A)BOP Final Exam Questions and Answers (Graded A)BOP Final Exam Questions and Answers (Graded A)
9 ways to control a situation / keep conflicts from escalati...
BOP Final Exam Questions and Answers (Graded A) BOP Final Exam Questions and Answers
(Graded A)
9 ways to control a situation / keep conflicts from escalating - ANSWER-1. Follow basic principles of correctional supervision
2. PPOL
3. Be aware of inmates needs 4. Self-confidence/inner authortiy
5. Enforce policy/resist manipulation 6. Overcome barriers to commhnication 7. Non confrontation body language
8. Make request /avoid giving orders
9. Never use more force than necessary
C/O responsibility - ANSWER-Ensure the safety of persons and property Establish order
Maintain security Contact the shift LT
Inmate discipline - ANSWER-Purpose Steps Staff
Staff may not impose or allow corporal punishment.T/F - ANSWER-True
Discipline action may not be capricious or retaliatory. T/F - ANSWER-True
Four purposes of inmate discipline - ANSWER-Inmate lives in a safe manner and orderly conduct
Staff work in safe environment Not a method of retaliation Not an opportunity for punishment
BOP goals - ANSWER-To regulate inmate behavior,ensure it complies with BOP rules , and staff and inmates may work /live in a safe and orderly environment
Two parts to Reflecting - ANSWER-1. Identify basic feelings ( see it from speaker view) 2. Capture the specific mood and feeling in words and reflect them back to the speaker (
act like a mirror)
Probing is - ANSWER-Getting information from someone
Cooperative Controls Blue level - ANSWER-Inmate behavior is controlled by normal correctional supervision
Containment Techniques
Green level - ANSWER-Generally involves actions like issuing warnings,orders and writing Incident Reports
In order to meet these responsibilities you may need to do the three steps - ANSWER-
Intervene: verbal conflict between inmates Take responsibility: once involved, responsible to stop it
Get both sides of the story: be fair and impartial
At least two things you as a listener need to do - ANSWER-1. Concentrate closely on the person who is talking 2. Communicate your attention to the person, inmate fell you have lost interest and will stop talking
Four Communicating skills attention while listening - ANSWER-1. Maintain eye contact 2. Attentive Posture , Positioning, and Body Language (sit or lean forward, keep still , be
aware of the look on your face ) 3. Follow the speaker verbally 4. Use silence effectively ( let yourself be quiet , let the speaker be quiet too )
Responding involves two techniques - ANSWER-1. Paraphrasing 2. Reflecting
Two things are involved when Paraphrasing the words - ANSWER-1. Determine what the speaker basic message is (what they mean) 2. Rephrase in own words (
9 Probing Skills - ANSWER-1. Is the subject or feeling need to be explored 2. Use open ended questions (what,when,where,how) 3. Identify topics that need to be explored further
4. Listen for gaps,inconsistencies,and points are not clear 5. Focus on one topic at a time ,explore each issue completely before moving on 6. Do not ask yes/no questions 7. Do not ask leading questions reflect your own opinion or assumptions 8. Do not ask leading questions that will cause them to defend self 9. Use directive statements to give attention on specific points
Summarizing - ANSWER-Brief statement to highlight main points of discussion. Confirming the information
Summarizing is used at - ANSWER-The end of the topic
Summarizing will focus on - ANSWER-The attention on the key subjects, clarify misunderstandings
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