What is defined as the act or process of using words, sounds, signs, or behaviors to express or exchange
information or to express your ideas, thoughts, and feelings to someone else? - Communication
What five elements make up the communication process? -
a. Communicators (sends and receives)
b...
What is defined as the act or process of using words, sounds, signs, or behaviors to express or exchange
information or to express your ideas, thoughts, and feelings to someone else? - ✔✔Communication
What five elements make up the communication process? - ✔✔
a. Communicators (sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to and understood? - ✔✔It is the
responsibility of the communicator
The words of your message are referred to as what type of communication? - ✔✔Verbal Communication
What is the most powerful way to communicate nonverbally? - ✔✔Touching is perhaps the most
powerful nonverbal communication.
Why is it important to study nonverbal communication? - ✔✔It is important to study because where
verbal and nonverbal message conflict, nonverbal messages are relied upon more.
What type of communication is between you and at least one other person? - ✔✔Interpersonal
communication
Noise, objects, temperature, and distance are all known as what type of barrier to communication? -
✔✔Physical barriers
, Past experiences, hidden agendas, and stereotypes describe which barriers or factors that impact
communication? - ✔✔Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? - ✔✔Emotional barriers
What are the five steps or elements in the listening process? - ✔✔1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know the message was
received? - ✔✔Responding
What are the benefits of effective listening? - ✔✔a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? - ✔✔1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you want to hear? -
✔✔Selective Listening
What are four response blocks that obstruct effective listening? - ✔✔1.Evaluation
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