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BADM 7120 - Ch. 8 Managing Quality Questions with Explanations of Answers | latest upate 2024
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BADM 7120 - Ch. 8 Managing Quality Questions with Explanations of Answers | latest upate 2024
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BADM 7120 - Ch. 8 Managing Quality2 types of control costs - ANS-1. prevention: usually occurs before production and includes
training, data management, planning
2. appraisal: aimed at eliminating defects after they occur but before the product reaches the
customer and includes incoming materials inspection and final good inspection
2 types of failure costs - ANS-1. internal: incurred during production process; includes scrap,
rework, downtime
2. external: incurred after product/service is shipped; includes warranty charges, returned
goods, complaints, and potential loss of customers' confidence
3 dimensions of field service - ANS-1. promptness
2. competence
3. integrity
4 dimensions of product quality - ANS-1. availability
2. quality of design
3. field service
4. quality of conformance
4 key objectives of operations - ANS-1. cost
2. quality
3. delivery
4. flexibility
6 steps to implement quality improvement through the quality cycle - ANS-1. define quality
attributes on the basis of customer needs
2. decide how to measure each attribute
3. set quality measures
4. establish appropriate tests for each standard
5. find and correct causes of poor quality
6. continue to make improvements
availability: definition and 2 equations - ANS-continuity of usefulness to customers (operational)
availability = uptime / (uptime + downtime)
availability = MTBF / (MTBF + MTTR)
Baldridge Award Criteria Categories (7) - ANS-1. Leadership
2. Strategy
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