PDM Exam
Usability - ANS-The effectiveness, efficiency and satisfaction with which specified users
achieve specified goals in particular environments.
User Experience - ANS-A person's perceptions and responses that result from the use
or anticipated use of a product, system or service
Usability: Effectiveness - ANS-the accuracy and completeness with which specified
users can achieve specified goals in particular environments
Usability: Efficiency - ANS-the resources expended in relation to the accuracy and
completeness of goals achieved
Usability: Satisfaction - ANS-the comfort and acceptability of the work system to its
users and other people affected by its use
Human Centered Design & Testing Process - ANS-Analyze -> design -> test -> iterate
-> re-test -> analyze
What are the business analysis requirements? - ANS--Competitive analysis
-Stakeholder analysis
-Product objectives
-Success metrics
Business Analysis: Competitive Analysis - ANS--Identifying your competitors and
evaluating their strategies to determine their strengths and weaknesses relative to those
of your own product or service.
-Pro: Allows for an analysis of the market trends and lets you establish best practices
and best in class
-Pro: Avoid mistakes others made
-Con: potentially easy to be influenced by existing design, barrier to creative thinking
Business Analysis: Stakeholder Analysis - ANS--The process of identifying the
individuals or groups that are likely to affect or be affected by a proposed action, and
sorting them according to their impact on the action and the impact the action will have
on them.
-Useful for predicting design trade-offs
, -Pro: Allows for the integration of the needs of the non-customer stakeholders by
establishing a view of system requirements
-Con: Not empirical, quite subjective
User Analysis - ANS-The means by which scientists, engineers and technical writers
determine the characteristics of users which will influence the development of software
systems or other technological products.
User Analysis: Profile - ANS--Target population, segments, persona
-a visual display of personal data associated with a specific user
-Name, title
-Picture, work area
-Tasks and responsibilities
-Daily, weekly, monthly, etc. tasks
-Colleagues, chiefs, subordinates
-Tools and job aids
-Background, experience, capabilities
User Analysis: Task Analysis - ANS-What do they do?
- the process of learning about ordinary users by observing them in action to understand
in detail how they perform their tasks and achieve their intended goals.
User Analysis: Scenarios - ANS-Who does what, when, where, and why?
- the stories that your personas act out. Basically, user scenarios are thought exercises
(though represented visually) in which you predict how certain types of users will
interact with your website in a given situation in order to complete a given goal
Target Population - ANS-Contains members of a group that a researcher is interested in
studying. The results of the study are generalized to this population, because they all
have significant traits in common.
-Identify as many potential users as possible
-Immediate, "real" users
-Stake Holders
-Preliminary segmentation
-Primary users
-Secondary, audience
Hierarchical Task Analysis - ANS--A structured, objective approach to describing users'
performance of tasks
-Breaks down the options of a process
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