COMM 205 Business Communications – PREPARATORY EXAM complete questions and answers Concordia University
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Course
COMM 205 Business Communications
Institution
Concordia University (
)
COMM 205 Business Communications – PREPARATORY EXAM complete questions and answers Concordia University
Chapter 1
1. Sustainable development is defined as economic development that maintains for the future.
a) human resources
b) natural resources p.8
c) agricultural resources
...
COMM 205 Business Communications –
PREPARATORY EXAM complete questions and
answers Concordia University
,Chapter 1
1. Sustainable development is defined as economic development that maintains for the future.
a) human resources
b) natural resources p.8
c) agricultural resources
d) energy resources
2. Teams can be measured and understood in terms of three dimensions of performance: .
a) quality, satisfaction, and profit
b) quantity, quality, and optimism
c) quantity, quality, and satisfaction p.21
d) quality, satisfaction, and research
3. What type of boundaries refer to obligations that must be met?
a) organizational rules and regulations
b) norms p.17
c) self-regulation
d) cognition
4. What is the Insight Economy?
a)a data-driven approach to business and business processes p.7
b)an economy that seeks to provide insights to clients
c)an economy that strives for creativity
d)a people-driven approach to selecting employees
5. The distraction economy has brought the need for .
a) quantifying success
b) shallow thinking
c) mindfulness p.12
d) more choices
6. The ability to communicate effectively is .
a) a neutral skill
b) a hard skill
c) not a skill at all
d) a soft skill p.4
Chapter 1 - Short Answer Questions
1. What does the term "business ethics" mean?
A: Business ethics stipulate that senior executives as well as employees at every level "do the right thing" in
regard to both the relationships with stakeholders (employees, customers, investors, and the pubic) and the
administration of products and services. It involves an awareness of how the choices you make affect and
influence others. Corporate codes of ethics deal with matters such as conflict of interest, external and customer
, relations, the handling of company assets, relationships with competitors, and employee workplace issues. (pp.
26–27)
2. Define professionalism and give examples of professional behaviour in the workplace.
A: 16. A professional is a worker or practitioner in whom others put their trust. To be worthy of that trust
professionals put clients first, maintain confidentiality, and use their knowledge for honest, legal, and ethical
purposes. (p. 15)
3. What are some of the corporate advantages of sustainability reporting?
A: Sustainability reporting can strengthen the link between a company and its stakeholders and increase
stakeholder value; boost financial performance; showcase efficiency in production and lead to better use of
company assets and innovative technology; increase the company's appeal to socially responsible investors;
build industry credibility, set an example, and enhance company reputation. (p. 8)
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