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Workforce Essentials Ch.5 Study Guide
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Workforce Essentials Ch.5 Study Guide
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Workforce Essentials Ch.5 Study GuideAfter written communication is finished, the sender must _______ the paper before finalizing
copy and submitting to the recipient. - correct answer-proofread
When a receiver gives full attention to what is being said it is called ________. - correct
answer-active listening
Sales tax is a percentage of the purchase price; therefore, to calculate sales tax, you must
_______ the purchase price and the sales tax percentage. - correct answer-multiply
Money earned on the job before taxes are deducted is ________. - correct answer-gross
pay
In a math equation the word of means the division of or to divide. - correct answer-false
To prepare for a formal speech, a speaker should: - correct answer-know their audience
A person that delivers messages either verbally or through writing is called a ______. -
correct answer-sender
Business Etiquette is necessary to be successful in the workplace. - correct answer-true
If someone can tell what you are feeling just by looking at you, you might be communicating
with __________. - correct answer-body language
To determine the price of an item that has a discount, you should __________ the purchase
price and the discount percentage. - correct answer-multiply
The setting is where communication takes place. - correct answer-True
"When gas prices skyrocketed last year, we reduced the number of company cars available
for use. Similarly, this year, the cost of paper products has increased by 50%, so we will be
sending all memos electronically instead of printing them." is an example of ___________ -
correct answer-compare and contrast
It is important to include every step when giving someone ___________. - correct
answer-instructions
When working with someone in another country, it is important to keep in mind that
____________. - correct answer-they have different time zones and cultures
_____________ is the use of communication skills to meet the needs of customers. - correct
answer-customer relations
A block is a distraction or an interference in delivering a message. - correct answer-true
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