Exam (elaborations)
MIS 3100 - Test 3 (Ch. 7-10).p
- Course
- Institution
MIS 3100 - Test 3 (Ch. 7-10).p
[Show more]
Seller
Follow
denicetho
Content preview
MIS 3100 - Test 3 (Ch. 7-10)exists to support one or more processes within the workgroup;
procedures are often formalized, somewhat difficult to change
also called functional information systems
ex. Doctor's office, medical practice (managing records, prescriptions, post-surgery,
etc.) - ANS-workgroup (dept) information system
workgroup processes - ANS-exists to enable workgroups to fulfill the charter, purpose,
and goals of a particular group or department
enterprise information system - ANS-support one or more enterprise processes,
typically have hundreds to thousands of users, procedures are formalized and
extensively documented, eliminates data duplication; difficult to change
ex. hospital
enterprise processes - ANS-span an organization and support activities in multiple
departments (EX: hospital discharge involves housekeeping, pharmacy, kitchen, nurses,
etc.)
inter-enterprise processes - ANS-span two or more independent organizations (EX:
buying a healthcare policy via a healthcare exchange involves many insurance co's and
gov agencies; each org has activities to fulfill, with external influences like gov policies,
laws, competition w other insurance co's)
*** problem solutions affect multiple organizations
inter-enterprise information systems - ANS-support one or more inter-enterprise
processes, involve thousands of users, solutions require cooperation among
independent organizations
ex. supply chain management
***enterprise resource planning (ERP)*** - ANS-a suite of applications (modules), a
database, and a set of inherent processes for consolidating business operations into a
single, consistent, computing platform
, primary purpose is integration!!!
***customer relationship management (CRM)*** - ANS-suite of applications, a
database, and a set of inherent processes for managing all the interactions with the
customer from lead generation to customer service
every contact and transaction with a customer is recorded in the system's database
***supply chain management (SCM)*** - ANS-((inter-enterprise IS)) management of the
flow of goods and services, involves moving raw materials, WIP inventory, or finished
goods within a network
***knowledge management (KM)*** - ANS-process of creating, sharing, using, and
managing the knowledge and information of an organization
making the best use of organizational knowledge
business process reengineering - ANS-activity of altering existing and designing new
business processes to take advantage of new information systems
difficult, slow, and expensive
enterprise application integration (EAI) - ANS-a suite of software applications that
integrates existing systems by providing layers of software that connect applications
together, enabling existing applications to communicate with each other and share data
enterprise 2.0 - ANS-use of emergent social software platforms within companies/use of
enterprise social networks (blogs, updates, sharing, personal sites, etc)
***SMIS Roles/Stakeholders*** - ANS-THREE ROLES:
* SM PROVIDERS - provide platforms that enable creation of social
networks/relationships
* USERS - individuals and organizations that use SM to build social relationships
* COMMUNITIES - formed based on mutual interests and transcend geographical
boundaries (second-tier users like classmates, coworkers, and friends of users)
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller denicetho. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.30. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79223 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now