Exam (elaborations)
MGT 3100 FINAL EXAM
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Exam of 33 pages for the course BUSMHR 3100 at BUSMHR 3100 (MGT 3100 FINAL EXAM)
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MGT 3100 FINAL EXAMConflict and the need to manage it occur every day in organizations. (True or false) -
ANS-True
____ refers to a process in which one party (person or group) perceives that its interests
are being opposed or negatively affected by another.
A. Conflict
B. Task
C. Relationship
D. Factors - ANS-Conflict
____ management refers to the diagnostic processes, interpersonal styles, ad
negotiation strategies that are designed to avoid unnecessary conflict and reduce or
resolve excessive conflict.
A. Conflict
B. Task
C. Relationship
D. Factors - ANS-Conflict
The balanced approach recognizes that conflict occurs in organizations whenever
interests collide. (True or false) - ANS-True
How easily or electively conflict can be managed depends on various _____, such as
how important the issue is to the people involved and whether strong leadership is
available to address it.
A. Process
B. Task
C. Relationship
D. Factors - ANS-factors
___ types of conflict that are commonly found in organizations. - ANS-3
What are the three types of conflict that are common found in organizations? (Type 3)
A. Process
,B. Task
C. Relationship
D. Factors - ANS-Relationship, task, and process
____ conflicts: focus on interpersonal issues and involve disagreements based on
personality differences or differences in norms and values.
A. Process
B. Task
C. Relationship
D. Factors - ANS-Relationship
____ conflicts: focus on substantive issues and involve disagreements about the
content of the work.
A. Process
B. Task
C. Relationship
D. Factors - ANS-Task
____ conflicts: focus on the logistics of task accomplishment and include disagreements
over delegating tasks, assigning responsibilities, and creating timelines for task
completion.
A. Process
B. Task
C. Relationship
D. Factors - ANS-Process
____ conflict are the only conflict types that can have positive effects on team
performance in that disagreements stimulate critical thinking and innovation.
A. Process
B. Task
C. Relationship
D. Factors - ANS-Task
The relationship between trust and conflict is closely intertwined (True or false) -
ANS-True
,There are ___ levels of conflict that may be present in organizations and these levels
are often cumulative and interrelated. - ANS-3
What are the 3 levels of conflict that may be present in organizations? -
ANS-Interpersonal, Intragroup, and Intergroup
____ conflict: occurs when two or more individuals perceive that their attitudes,
behaviors, or preferred goals are in opposition.
A. Sets
B. Interpersonal
C. Intrapersonal
D. Role - ANS-Interpersonal
____ is a set of interconnected tasks and behaviors that others expect a person to
perform.
A. Sets
B. Intersender
C. Intrasender
D. Role - ANS-Role
____ conflict: occurs when a focal person is pressured by role senders to respond and
behave in ways that are incompatible with his or her performance.
A. Sets
B. Intersender
C. Intrasender
D. Role - ANS-Role
Role ___ is the group of role senders that directly affect the focal person.
A. Sets
B. Intersender
C. Intrasender
D. Role - ANS-sets
____ role conflict: may occur when different messages and pressures from a single
member of the role set are incompatible.
, A. Sets
B. Intersender
C. Intrasender
D. Role - ANS-Intrasender
____ role conflict: may occur when the messages and pressures from one role sender
oppose messages and pressures from one or more other senders.
A. Sets
B. Intersender
C. Intrasender
D. Role - ANS-Intersender
____ conflit: may occur when role pressures associated with membership in one group
are incompatible with pressures stemming from membership in other groups.
A. Ambiguity
B. Withdrawal
C. Person-role
D. Interrole - ANS-Interrole
____ conflict: may occur when role requirements are incompatible with the focal
person's own attitudes, values, or views of acceptable behavior.
A. Ambiguity
B. Withdrawal
C. Person-role
D. Interrole - ANS-person-role
Role ____ is the uncertainty and lack of clarity surrounding expectations about a single
role.
A. Ambiguity
B. Withdrawal
C. Person-role
D. Interrole - ANS-ambiguity
Common coping behaviors for severe role ambiguity include:
1. Aggressive actions
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